Quality Analyst

Job Description :

• Randomly audit required number of calls on daily basis.
• Providing timely and accurate feedback to agents for improvement areas .
• Take corrective actions by doing data analysis to improve process efficiency.
• Work upon the action plans to improve Quality scores.

Candidate Profile :

• 1-4 years experience in call auditing Skills Quality analyst in BPO / Call center.
• Excellent Communication Skills Multilingual are added advantage.
• Immediate Joiners Preferable.

Job code :  QA

Skills Required

Call Audit, Call Centre, Quality Control