ITSM Manager - Cyber

Job Title : ITSM Manager

Location : Coimbatore

Experience : 5+ years

Employment Type : Full-time

Preference : Early joiners preferred

Key Responsibilities :

• Lead and manage IT Service Management (ITSM) processes including Incident, Problem, Change, and Service Request Management.
• Drive implementation and continuous improvement of ITSM frameworks aligned with ITIL best practices.
• Monitor and improve service delivery performance, ensuring adherence to SLAs and KPIs.
• Coordinate with cross-functional teams to ensure smooth service operations and timely issue resolution.
• Conduct root cause analysis (RCA) for recurring incidents and implement preventive actions.
• Develop and maintain process documentation, SOPs, and dashboards for service performance tracking.
• Collaborate with IT leadership to identify automation opportunities and enhance service efficiency.
• Manage stakeholder communication, governance reporting, and service review meetings.

Required Skills & Experience :

Qualifications :