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Receptionist & Front Desk Administrator

Receptionist & Front Desk Administrator

Boston Institute of AnalyticsDelhi, India
1 day ago
Job description

Job Title : Receptionist & Front Desk Administrator

Company : Boston Institute of Analytics (BIA)

Location : Mumbai, Maharashtra

Position Type : Full-Time

The Opportunity

As the first point of contact for BIA, you are the face and voice of the institute. Your role is to create a warm, professional, and efficient front-desk experience for students, visitors, faculty, and corporate guests. You’ll ensure smooth daily operations while maintaining a positive and welcoming environment for everyone who walks through our doors.

Key Responsibilities

Front Desk & Visitor Management

  • Welcome all visitors, students, and guests with a friendly and professional attitude.
  • Ask visitors the purpose of their visit and guide them to the appropriate department or person.
  • Maintain a visitor log and issue entry passes as required.
  • Coordinate and facilitate smooth interactions for candidates arriving for interviews, students coming for counseling, or business partners visiting for meetings.
  • Ensure a pleasant and professional experience for every guest from arrival to departure.

Communication & Coordination

  • Handle incoming calls, emails, and walk-in inquiries efficiently.
  • Route queries to the correct department and follow up to ensure timely responses.
  • Provide accurate information about courses, schedules, and facilities when required.
  • Serve as the communication bridge between departments for front-office updates or visitor coordination.

    • Administrative & Office Support

  • Manage the reception area, ensuring it’s always tidy and well-presented.
  • Schedule meetings, manage room bookings, and handle mail, couriers, and deliveries.
  • Support office administration with data entry, document handling, and inventory management.
  • Update student and visitor information in Excel and Register.
  • Assist with onboarding sessions, campus tours, and basic event coordination when required.

    • Professional Presence

  • Maintain a polished, professional appearance at all times.
  • Demonstrate excellent interpersonal skills, patience, and discretion with confidential information.
  • Represent BIA’s values of excellence, courtesy, and integrity in every interaction.

    • Who You Are

  • Experience : 1–3 years in a receptionist, front desk, or customer service role. Prior experience in an education or corporate setup preferred.
  • Communication : Clear, confident communicator with strong written and spoken English.
  • Tech Skills : Proficient in MS Office; comfortable using CRM, scheduling tools, or student management systems.
  • Organized : Strong multitasking and prioritization abilities with high attention to detail.
  • People-Oriented : Approachable, dependable, and genuinely enjoys helping others.

    • What We Offer

  • Competitive salary and growth opportunities.
  • A collaborative and learning-driven environment.
  • Exposure to a diverse academic and professional network.
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