D365 CRM Competency Lead

Job Role : D365 CRM Competency Lead

Skills And Experience

• 12-14 years of total experience in CRM, with 6+ years specifically in D365 (CE).
• Deep expertise in Dynamics 365 Customer Engagement (CE) modules : Sales, Customer Service, Marketing, Field Service, and Project Operations.
• Familiarity with Dynamics 365 Finance & Operations (F&O) is a strong plus.
• Proven experience in Power Platform (Power Apps, Power Automate, Power BI) and Dataverse, with knowledge of integrations using Azure services and Logic Apps.
• Knowledge on building and configuring CRM forms, views, dashboards, and workflows.
• Understanding of CRM API, REST / ODATA and SOAP endpoints
• Experience with .NET, SQL Server, JavaScript, and C#
• Experience with Dynamics CRM SDK & Microsoft SharePoint and Business Intelligence a plus.
• At least 5 Microsoft certifications including Dynamics 365 Solution Architect Expert, Functional Consultant Associate, and / or Power Platform Architect.
• Experience in leading complex solutioning efforts for large Dynamics 365 transformation and modernization programs.
• Strong presales solutioning skills including proposal creation, estimation, and architecture blueprinting.
• Demonstrated success in mentoring, practice development, and community leadership within the D365 space.
• Excellent communication and stakeholder management skills, with the ability to engage C-level clients.
• Strong team leadership and strategic planning abilities, with a proven track record of growing CRM practices.

Responsibilities

Skills Required

Odata, Power Apps, Power Bi, Power Automate, .NET, Logic Apps, Sql Server, Power Platform, Microsoft Sharepoint, Soap, Rest, Javascript, Business Intelligence