Technical Support Engineer

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

Responsibilities

Reproduce customer environment and run tests

Manage and address electronic tickets efficiently

Liaise between sales team, customer success team, and customers to properly address customer problems

Troubleshoot and configure software and hardware

Qualifications

Experience of 2-5 years in the Tech Support Industry with at least 1 year of experience in the Enterprise Tech Support domain (Servers, Storage and Networking).

Hands-on experience in service & support of physical servers from prominent OEMs – HPE, Dell, Lenovo, Intel, IBM, Cisco etc.

Experience in analysing issues associated with Servers and internal server components that include System Boards, HDDs, SSDs, DIMMs, Processors, Network Adapters, Storage Controllers etc.

Provide support for server management software which includes remote management software, remote monitoring tools, server firmware, drivers etc.

Troubleshoot hardware, software and connectivity issues on environments running various Operating Systems such as Windows, Linux, VMware etc.

Collaborate with the other Business Units / Teams to provide solution on complex situations involving multiple technologies.

General knowledge of Networking concepts and should have exposure to basic Storage concepts like RAID, SAN, NAS, FC protocol, iSCSI protocol etc.

Work Model - 5 days (work from office)

Work Timing - Rotational Shift

Work Location - Whitefield

Expected Joining Date - Immediate to 15 days