Service Delivery Manager - Manufacturing & Quality Applications
Cognizantmohali, gujarat, in1 day ago
Job descriptionShift Work (Mandatory to support 24x7 or extended global operations). Service & Team Management : Lead and manage a shift-based team in Chennai providing Level 2 / 3 operational support and managed services for Pharma Mfg. and Quality applications (e.g., MES, QMS, LIMS, EBR). Operational Excellence : Oversee Incident, Problem, Change, and Release Management processes, ensuring strict adherence to ITIL best practices and achieving defined SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). Stakeholder & Vendor Management : Act as the primary point of contact for business stakeholders and clients, managing expectations, communicating service performance, and coordinating with third-party vendors. Compliance & Validation : Ensure all application support and deployment activities are performed in strict compliance with GxP (Good Practices), regulatory requirements, and internal SOPs (Standard Operating Procedures), including oversight of validation documentation. Continual Service Improvement (CSI) : Identify trends, root causes, and recurring issues to drive proactive service improvements, automation initiatives, and cost efficiency in service delivery. Experience : 12 to 18 years of overall IT experience, with a significant portion dedicated to leading a large service delivery / application managed support for Pharmaceutical / GxP-regulated applications. Technical / Functional Expertise : Background in Pharmaceutical manufacturing applications support is desirable (Core applications like MES (e.g., PAS-X, Rockwell, POMS) and QMS (e.g., TrackWise, Veeva QualityDocs). Domain Knowledge (Nice to Have) : Understanding of Pharmaceutical Manufacturing processes. Certification (Preferred) : ITIL v4 certification.
Role Overview
The Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.) and Quality (GxP) IT applications, with a strong focus on MES (Manufacturing Execution Systems) and QMS (Quality Management Systems).
The successful candidate will ensure high-quality Application Managed services, operational excellence, and continuous improvement for these mission-critical systems. Manufacturing domain knowledge is preferable but not mandatory.
Location :
- Chennai, India
Schedule :
Key Responsibilities
Required Experience and Qualifications
Create a job alert for this search
Service Delivery Manager • mohali, gujarat, in
Related jobs
SAP dCEM (Digital Customer Engagement Manager).This is SAP Customer Engagement Manager position which is elevated role as per career progression / path for SAP Basis consultant who would like to bec...Show moreLast updated: 20 days ago
)
![Mobile App Release Manager [T500-19891]](https://cdn-logos.talent.com/v1/logo/image?feedcode=clickcast-appcast-li-in-cpc&company_name=Best%20Buy%20India)
- Promoted
WMS Implementation Manager
Globus LogisticsSurat, IN Microsoft Dynamics 365 SCM Module (WMS,TMS, PMS).If you have hands-on experience in driving end-to-end SCM rollouts and love shaping smart logistics solutions—this role is for you!.Preference will ...Show moreLast updated: 19 days ago
- Promoted
Medical Device Territory Manager (Cardiac)
Alp Consulting Ltd.Sūrat, Republic Of India, IN Job Opportunity – Cardiac Division |.Leading Medical Devices Company -.Are you working in the Cardiac Devices or Cardiac Pharma space and looking for your next big opportunity?.Join a leading Medic...Show moreLast updated: 23 days ago
- Promoted
Technical Services Manager
GenScriptSurat, IN Coordinate accountteam to drive business growth by strengthening the service levelto customer.Develop technical solution / innovation for regionalkey account and distributors to address customer need...Show moreLast updated: 30+ days ago
- Promoted
Remote_HCLTech_SAP Basis Cloud Migration
HCLTechsurat, gujarat, inRemote
- Promoted
TrackWise Quality Management System (QMS)
MAK Technologies LLCsurat, India Role : TrackWise Expert CSV configuration expert.The ideal candidate will bring strong expertise in solution architecture, design and system integration.
Lead end-to-end solution architecture for Tra...Show moreLast updated: 14 days ago
- Promoted
Manager - Professional Services
BQE Softwaresurat, gujarat, in We are seeking an experienced professional to join us as.Manager – Professional Services.The ideal candidate to be a strong people manager with hands-on expertise in solution delivery, while also d...Show moreLast updated: 23 days ago
- Promoted
SAP SuccessFactors RCM Manager
Phoenix Business Consulting (Intelligent Enterprise)surat, India As a SAP SuccessFactors RCM (Recruitment Management) professional, you will implement and deploy SAP SuccessFactors RCM solutions to achieve defined business goals.
Lead and advice business process ...Show moreLast updated: 12 days ago
- Promoted
Quality Manager
ConfidentialSurat We are seeking a Quality Manager to oversee and enhance our quality management processes.The ideal candidate will be responsible for ensuring that our products meet the highest standards of quality...Show moreLast updated: 5 days ago
- Promoted
Wms Implementation Manager
Globus LogisticsSūrat, Republic Of India, IN Microsoft Dynamics 365 SCM Module (WMS,TMS, PMS).If you have hands-on experience in driving end-to-end SCM rollouts and love shaping smart logistics solutions—this role is for you!.Preference will ...Show moreLast updated: 16 days ago
- Promoted
Mobile App Release Manager [T500-19891]
Best Buy IndiaSurat, IN Own the release calendar and manage the end-to-end release process for mobile apps on iOS and Android.Coordinate and execute OTA releases using tools such as Code Push or custom delivery systems, e...Show moreLast updated: 23 days ago
- Promoted
TDM Senior Engineer
QualiZealSurat, IN Responsible for delivering test data management solutions focusing on enhanced data provisioning capabilities, data integration and devising efficient TDM processes.
Work with other stakeholders lik...Show moreLast updated: 23 days ago
- Promoted
Lead ServiceNow Developer
Buxton Consultingmohali, gujarat, in Position : Lead ServiceNow Developer.IST daytime with a few hours overlapping PST until 12 PM PST (which is 3 pm IST to 12.
Key Skills : ServiceNow, Human Resource Service Delivery (HRSD), Customer Se...Show moreLast updated: 22 days ago
- Promoted
Sales Service Engineer
Sealmatic India Ltd.Bharuch, Gujarat, India Diploma or Bachelor's degree in Mechanical Engineering (BE Mechanical).Atleast 1 – 5 years’ Experience in the sales and service industries for products like Mechanical Seals, Pumps, AMKR, or any ot...Show moreLast updated: 19 days ago
- Promoted
IndiaMART - Regional Manager - Sales & Servicing
IndiaMart InterMesh LtdSurat, India We are looking for a dynamic Regional Manager to lead and scale our sales operations across the assigned region.The role involves driving revenue growth, expanding market presence, and executing st...Show moreLast updated: 14 days ago
- Promoted
Delivery Lead
RapidBrainsSurat, IN Job Title : Portfolio Lead (Digital Delivery & Strategic Client Transformation).Remote / Hybird / Onsite as permanent employee.
Company : Our Premium Client - German Based.We're seeking an experienced an...Show moreLast updated: 21 days ago
- Promoted
Demand Generation Manager
ComplianceQuestSurat, IN Join the team that's transforming compliance and quality for the modern enterprise.You will not only define strategy and manage performance, but also roll up your sleeves to actively build campaign...Show moreLast updated: 30+ days ago
- Promoted
Service Manager
ConfidentialSurat Collect and maintain Field Service Reports (FSRs) from service engineers.Track and manage engineer-wise visit data to monitor productivity and performance.
Handle and verify TADA (Travel and Daily A...Show moreLast updated: 5 days ago
- Promoted
CRM / Sales Quality Manager
ConfidentialSurat Address and close customer concerns promptly and effectively.Administer Customer Satisfaction Index (CSI) surveys within the dealership.
Analyze customer satisfaction levels and monitor trends regul...Show moreLast updated: 5 days ago