CRM / Sales Quality Manager
ConfidentialSurat5 days ago
Job descriptionAddress and close customer concerns promptly and effectively Administer Customer Satisfaction Index (CSI) surveys within the dealership Analyze customer satisfaction levels and monitor trends regularly Work towards increasing customer retention, loyalty, and generating referrals Assist in CRM activities to maintain strong customer relationships Maintain accurate records of customer feedback and service interactions Provide soft skills training to team members to enhance customer interactions
Desired Profile :
- Strong people management and interpersonal skills
- High level of empathy and patience in handling customer concerns
- Calm and composed demeanor, with pleasing manners
- Good analytical skills to interpret customer data and trends
- Ability to resolve issues amicably and maintain positive customer relations
- Charming personality with the ability to impart soft skills training effectively
Skills Required
Customer Satisfaction Analysis, People Management, Soft Skills Training
Create a job alert for this search
Quality Manager • Surat