Marketplace Executive

Job Overview

We are seeking a detail-oriented Marketplace Fulfilment Executive to manage end-to-end order processing, inventory coordination, and shipment tracking across e-commerce marketplaces (Amazon, Flipkart, Nykaa,Myntra, etc.). The role involves ensuring accurate order fulfilment, timely dispatches, stock accuracy, and smooth coordination with warehouse and logistics teams.

Key Responsibilities

• Order Processing : Manage and process customer orders from multiple marketplaces through seller panels and ERP tools.
• Inventory Management : Track stock levels, update inventory on marketplaces, and prevent out-of-stock or overselling situations.
• Dispatch & Logistics : Coordinate with warehouse / logistics teams for timely order picking, packing, labeling, and shipment dispatch.
• Marketplace Coordination : Handle fulfilment-related queries with Amazon, Flipkart, and other marketplace support teams.
• Reporting : Maintain daily MIS reports on orders, shipments, pending deliveries, and cancellations.
• SLA Compliance : Ensure all orders are processed and shipped within defined timelines to maintain account health and customer satisfaction.
• Issue Resolution : Manage escalations related to delays, damages, returns, and customer complaints in coordination with relevant teams.

Requirements

Preferred Skills