Quality Manager – Sales & Telecalling(Bangalore)

Job Title :  Quality Manager – Sales & Telecalling (Bangalore) Company :   Prowiden Overseas Pvt. Ltd.

Location :  Bangalore (On-site)

Department :  Quality Assurance

About the Company :

Prowiden Overseas Pvt. Ltd. is a fast-growing global recruitment and placement company connecting skilled professionals to overseas opportunities. With offices in Bangalore and Delhi, we focus on ethical, transparent, and process-driven services. We are expanding rapidly and looking for a  Quality Manager  to build and lead our Quality Department from the ground up.

Role Overview :

As the  Quality Manager , you will be responsible for setting up and leading the company’s  Quality Department  to monitor, audit, and improve the performance of our 30+ sales and telecalling staff.

You’ll design processes, evaluate calls, identify training needs, and ensure communication excellence across all teams.

Key Responsibilities :

• Build the Quality Department and implement the complete QA process.
• Create and manage  call audit scorecards ,  SOPs , and  feedback mechanisms .
• Listen to and evaluate calls for sales and telecalling teams.
• Prepare  weekly & monthly quality performance reports .
• Identify training needs and assist in improving call handling skills.
• Lead and mentor QA Analysts (1–2 initially).
• Coordinate with Sales Managers and HR for performance improvement plans.
• Maintain compliance and quality consistency across teams.

Qualifications & Experience :

What We Offer :