Business process consultant

Job Description : Service Now Business Process Consultant

Location : Bangalore, Pune and Noida

Experience : 5–10 years

Employment Type : Full-time

About the Role

We are seeking a highly motivated Service Now Business Process Consultant to join our team. The ideal candidate will bridge the gap between business needs and technology, ensuring seamless adoption of Service Now solutions. You will work closely with clients and stakeholders to analyze requirements, design process improvements, and implement scalable Service Now workflows that drive efficiency and business value.

Key Responsibilities

Engage with business stakeholders to gather, analyze, and document requirements for Service Now implementations.

Translate business processes into Service Now workflows and functional solutions.

Lead workshops, process mapping, and gap analysis sessions to align platform capabilities with business goals.

Provide expertise in ITSM, ITOM, HRSD, CSM, or other Service Now modules based on project requirements.

Partner with technical teams to ensure solution designs meet business needs.

Define KPIs, reporting structures, and dashboards to measure process efficiency and outcomes.

Act as a trusted advisor to clients on Service Now best practices and roadmap strategies.

Support change management, user training, and adoption initiatives.

Required Skills & Qualifications

5–10 years of experience in business process consulting, with at least 3 years in Service Now.

Strong understanding of ITIL framework and process design.

Experience with Service Now modules such as ITSM, ITOM, HRSD, or CSM.

Proven ability to facilitate workshops and engage with C-level stakeholders.

Excellent skills in documentation, business analysis, and requirement gathering.

Strong communication, presentation, and stakeholder management skills.

Service Now certification(s) such as Certified System Administrator (CSA) , Certified Implementation Specialist (CIS) , or Service Now Business Process Consultant Certification is a plus.

Good to Have

Experience in Agile / Scrum methodologies.

Knowledge of integration strategies and third-party tools.

Familiarity with automation, AI / ML, and digital transformation initiatives.