Business Analyst

Location :  Aerocity, Delhi (Hybrid; frequent client site visits)

Experience :  2–3 years

Compensation :  ₹10–12 LPA (fixed) + performance incentives based on BD & account outcomes

Education :   MBA is mandatory

About Pinnacle Growth Consulting

Pinnacle Growth Consulting partners with high‑growth D2C and eCommerce brands to accelerate their business through strategy, digital marketing, performance optimization, and data‑driven decision‑making. We’re a performance‑first consulting firm committed to delivering measurable outcomes, not just reports.

Role Overview

We are looking for a high-ownership  Business Analyst  who will support the Founder / CEO across strategy, client success, and business operations. You will work directly with clients, drive execution on key initiatives, and ensure seamless coordination across teams.

This role is ideal for someone who enjoys cross-functional problem-solving, building processes, working closely with customers, and taking end-to-end ownership of business outcomes.

What You’ll Own

1.⁠ ⁠Strategy & Execution :

Work with the Founder to create annual and quarterly OKRs.

Run weekly and monthly business reviews and post-project evaluations.

Turn ideas into clear plans and assign ownership for execution.

2.⁠ ⁠Business Development & Partnerships :

Identify and connect with potential D2C / eCommerce clients. Create proposals, shape commercials, and lead initial conversations.

Build and manage partnerships with agencies, tech vendors, and other key partners.

Handle proposal timelines, negotiations, and approvals.

3.⁠ ⁠Client Success & On-Site Leadership

Be the main contact for 3–5 major accounts.

Ensure smooth delivery, protect margins, and maintain client satisfaction.

Visit clients regularly to understand problems and find solutions.

Conduct quarterly reviews with clear outcomes and ROI discussions.

4.⁠ ⁠Operations & Efficiency

Build and improve processes from client onboarding to cash collection.

Implement project management systems to track timelines and risks.

Solve delivery issues using process improvements or automation.

5.⁠ ⁠Data & Business Intelligence

Define key performance metrics like growth, ROAS, CAC / LTV, and margins.

Create live dashboards (Sheets / Looker / Power BI) with weekly updates and insights.

Build simple forecasting models for revenue and resource planning.

6.⁠ ⁠People & Culture

Support hiring for critical roles and create clear job scorecards.

Promote a strong team culture based on ownership, recognition, and continuous improvement.

7.⁠ ⁠Executive Support

Prepare the Founder for key meetings with concise briefs and data.

Represent the Founder in meetings when needed.

Qualifications

Must‑haves

2–3 years  in consulting, strategy, operations, or analytics (D2C / eCom / startup experience preferred).

MBA (mandatory)  — Tier-1 / Tier-2 preferred.

Strong business fundamentals : funnels, unit economics, P&L basics, pricing, contracts.

Experience owning parts of cross-functional projects.

Excellent written & verbal communication; ability to create strong decks and insights.

Comfortable with on-site client interactions and frequent travel.

Nice‑to‑haves

Hands‑on with PM tools (Asana / Jira), spreadsheets / SQL basics, and BI (Looker / Power BI / Data Studio).

Exposure to marketplace / Shopify ecosystems, ad platforms, CRM / marketing automation.

Working Model

Base location : Aerocity, Delhi. Hybrid (in‑office 3–4 days / week) with frequent client site travel.

Occasional evening / weekend support during launches or escalations.

High‑trust, outcome‑first culture; autonomy with accountability.