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Business Analyst

Business Analyst

Dover IndiaDelhi, India
2 days ago
Job description

Job Title : Business Analyst

Exp : 5-7 Years

What we're looking for :

We are looking for a self-motivated and forward-thinking individual to help us continue down our digital journey. This is a highly visible key role that will help improve the ways in which our Customer interact with us and how we interact with our Customers, with a tremendous focus on speed and quality of information flow. This role is also responsible for working with the front-end team in finding opportunities to continuously improve and is the enterprise resource for helping improve overall Customer Experience.

What you'll be responsible for in this role :

  • Requirements gathering : Work with stakeholders to define business requirements, document them as user stories, and translate them into functional and technical specifications for development teams.
  • Data analysis : Collect and interpret data from digital channels to identify trends, patterns, and opportunities for growth. They may use tools like Google Analytics or Power BI to create dashboards and reports.
  • Optimize user experience : Use data insights to make recommendations for enhancing customer experience across digital platforms.
  • Project management : Assist with project activities throughout the lifecycle, including planning, documentation, and managing communications.
  • Testing and validation : Participate in user acceptance testing (UAT) and validate that implemented digital solutions meet business requirements.
  • Stakeholder communication : Facilitate communication between business units, IT teams, and other partners to ensure mutual understanding and project success.
  • Voice of customer : Help align cross-functional business processes and digital solutions to create proper flow using Voice of Customer (VOC)

Basic qualifications :

  • Bachelor's Degree (Business, Operations Management or Information Technology)
  • 2+ years of direct engagement in digital transformation of manufacturing functions
  • 3+ years experience in implementing digital / E-commerce solutions
  • Hands on experience in building digital experience utilizing ecommerce, CPQ (Configure, Price, Quote), PLM (Product Lifecycle Management), ERP applications

    • Preferred qualifications :

  • Certified Business Analysis Professional (CBAP)
  • PMI Professional in Business Analysis (PMI-PBA)

    • To be a great fit for the role :

  • Analytical skills : The ability to break down complex problems, analyze data, and interpret trends to provide actionable business insights.
  • Communication : Excellent verbal and written communication skills are essential for documenting requirements and presenting findings to both technical and non-technical audiences.
  • Problem-solving : A critical and creative mindset for evaluating issues and proposing innovative, data-driven solutions.
  • Technical acumen : A solid understanding of digital technologies, systems, and platforms ecosystem in manufacturing environment (i.e. CPQ, PLM, ERP, Ecommerce), as well as proficiency in tools like Google Analytics, Power BI, and SQL.
  • Stakeholder management : Strong interpersonal skills to manage relationships and build consensus among diverse groups and personalities.
  • Business process modeling : The ability to document and visualize current processes and design future, optimized workflows.
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