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Backend Support / Customer Support
Shivalal Agarwala & Co.Kanpur, Uttar Pradesh, India10 hours ago
Job descriptionHandle queries and feedback from teachers and students on online support. Record and track all feedback received. Coordinate with different teams to resolve the queries. Maintain regular communication with internal and external stakeholders. Assist in purchase order and purchase billing coordination. Monitor feedback trends and escalate recurring issues. Monitor recordings of assigned processes to ensure work quality and share reports with managers. Handle emails and correspondence. Support extra tasks assigned by managers / superiors. Provide support to the senior / superior and handle assigned responsibilities in their absence, ensuring smooth workflow and timely completion of tasks. Excellent written and verbal communication in Hindi & English. Strong coordination and multitasking ability. Fast and accurate typing in both Hindi and English. Proficiency in MS Office (Excel, Word) and online portal handling. Strong organizational and time-management skills. Ability to prepare clear reports and maintain data accuracy. Problem-solving and proactive attitude. Ability to take ownership when required.
Job Title : Backend Support / Customer Support
Location : Agra
Job Type : Full Time
Salary Range : ₹18,000 – ₹20,000 per month
Eligibility Criteria :
- Graduate in any discipline (mandatory).
- Minimum 2 years of experience in a similar or related role.
- Strong communication and coordination skills.
- Proficiency in Hindi and English typing (mandatory).
Key Responsibilities :
Required Skills :
Job Type : Full-time
Pay : ₹18, ₹20,000.00 per month
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Customer Support • Kanpur, Uttar Pradesh, India
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