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Support Specialist

Support Specialist

Vista Applied Solutions Group IncKanpur, IN
7 days ago
Job description

Hiring for Support Specialist | Long term Contract | Remote

Title : Support Specialist – Horizon VDI

Location : Remote in India

Duration : 12 months

Key Responsibilities

  • Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents
  • Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration
  • Validate and troubleshoot application functionality within VDI sessions in partnership with application owners

Education :

  • Preferred Certification(s) : VMware Certified Professional – Desktop and Mobility (VCP-DTM).
  • Required Experience :

  • 2+ years in IT support roles with at least 1 year supporting VDI environments
  • Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent
  • Experience with Windows desktop OS (Windows 10 / 11), Active Directory, and group policies
  • Proficiency with tools like Horizon Administrator / Console, vSphere Client, and basic PowerShell scripting
  • Preferred Experience :

  • 3+ years supporting end-user computing or VDI in enterprise environments
  • Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates.
  • Working knowledge of FSLogix, profile redirection, and user data management
  • Experience integrating VDI with multi-factor authentication, antivirus, and DLP tools
  • Familiarity with Jira or similar ticketing and ITSM platforms
  • Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI
  • Knowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp)
  • Certifications such as VMware VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirable
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    Support Specialist • Kanpur, IN

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