Talent.com
Senior Manager

Senior Manager

ConfidentialDelhi, India
30+ days ago
Job description

About the Role :

  • Responsible for driving operational excellence, performance, and reliability across the assigned cluster.
  • The Cluster Manager will ensure service quality, customer growth, and expansion through effective operations governance, cost optimization, and first-last mile leadership.
  • Should be able to work in a fast-paced, dynamic environment and collaborate with cross-functional teams to enable scalable operations, network efficiency and customer satisfaction.

Key Responsibilities :

  • Drive organic growth of customers within the cluster through superior service and reliability.
  • Ensure operational governance, SLA adherence, and end-to-end service quality.
  • Oversee FLM partner appointment, manage manpower vendors, cost optimization, and productivity.
  • Plan and execute cluster expansion and capacity enhancement.
  • Analyse performance data, drive RCA, and implement corrective actions across hubs and branches.
  • Collaborate with Zonal and central teams on implementing new initiatives and optimizations

    • Skills :

    Operations Leadership, Customer Growth, Performance Management, Cost Optimization, Governance, Reliability Improvement, Partner Management, Expansion Planning, Communication

    Experience : 5–8 years

    Skills Required

    Partner Management, Cost Optimization, Performance Management, Governance, Operations Leadership

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