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Customer Care Engineer
Thermo Fisher Scientifichyderabad, India15 hours ago
Job descriptionSupport Thermo Fisher customers through technical service, installation, training and repair of specialized analytical equipment like HPLC, CAD( Aerosol detector) Undertake product installation on client premises and demonstrate the features related to 21 CFR compliance. Provide training and technical advice on instrument use, both in person and by phone by sharing Dos and Don’ts for optimum performance of the instrument. Investigate faults arising from operation or utilization of instrument, resolve problems or suggest solutions or arrange for repairs to be made. Work independently as part of a service team for HPLC products, dedicated to the CMD division. Carry out annual preventive maintenance on equipment, promoting timely replacement of PM kits and consumables. Accurately document service activities in the field by drafting service and technical reports. Communicate effectively internally with field application engineers, Technical support managers, service managers, sales engineers, etc. Actively participate in continuous improvement projects to enhance service quality and efficiency. Responsible for individual and regional KPIs such as Response time, Down time, CAS etc. Role requires extensive travelling within the territory and may call for travel outside territory if need arises
Knowledge, Skills, abilities
- Bachelor of Technology / Engineering in Electronics
- Minimum 3 to 6 yrs experience in analytical instrument like HPLC
- Excellent interpersonal skills (oral and written).
- Interpersonal skills suitable for a people oriented job, requiring interactions with people both inside and outside the organization.
- Ability to prioritize service requests and communicate effectively with customers.
- Self-motivated and demonstrate proactive approach.
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Customer Care • hyderabad, India
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