Talent.com
No longer accepting applications
Patient Care Coordinator

Patient Care Coordinator

TripleMumbai, IN
6 days ago
Job description

Triple

Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in :

  • Selectively recruiting the top 1% of industry professionals
  • Delivering in-depth training to ensure peak performance
  • Offering superior account management for seamless operations

Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.

Summary

This is a full-time remote role for a Patient Service Representative. The Representative will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.

Responsibilities

  • Patient Interaction : Communicate with patients via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.
  • Issue Resolution : Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
  • Product Knowledge : Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.
  • Documentation : Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
  • Problem-Solving : Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.
  • Compliance : Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
  • Continuous Improvement : Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.
  • Feedback Handling : Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.
  • Team Collaboration : Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.

    • Qualifications

  • Customer Support, Customer Satisfaction, and Customer Experience skills
  • Excellent problem-solving and analytical skills
  • Ability to multitask and prioritize workload in a fast-paced environment
  • Experience with CRM systems and contact center technologies
  • Excellent verbal and written communication skills
  • Ability to work independently and remotely
  • A bachelor's degree or higher in a related field is preferred
  • Experience in a customer service or contact center environment is preferred

    • Schedule (US Shifts Only)

    Eastern Time - 6 : 30 p.m. - 3 : 30 a.m. IST, Rotational Shifts

    Pacific Time - 9 : 30 p.m. - 6 : 30 a.m. IST, Rotational Shifts

    Logistical Requirements

    Quiet and brightly illuminated work environment

    Laptop with a Minimum of 8GB RAM, an i5 8th-gen processor

    720P Webcam and Headset

    A reliable ISP with a minimum speed of 100 Mbps

    Smartphone

    Create a job alert for this search

    Patient Care Coordinator • Mumbai, IN

    Related jobs
    • Promoted
    Senior Care Coordinator

    Senior Care Coordinator

    Livlong 365Thāne, Republic Of India, IN
    We’re looking for a compassionate and skilled.You’ll serve as the vital connection between elderly clients, their families, caregivers, and healthcare professionals — ensuring that every senior rec...Show moreLast updated: 15 days ago
    • Promoted
    Home Care Specialist

    Home Care Specialist

    Lupinmumbai, maharashtra, in
    Should be able to assess patients condition independently and address their rehabilitation needs.Should be able to provide treatemnt including exercise therapy and electrotherapy.Should have basic ...Show moreLast updated: 15 days ago
    • Promoted
    Home Care Coordinator

    Home Care Coordinator

    Livlong 365Thāne, Republic Of India, IN
    You’ll manage care plans, schedules, and service delivery to ensure every client receives timely, personalized, and high-quality care at home. Coordinate and monitor home care services for clients.D...Show moreLast updated: 15 days ago
    • Promoted
    • New!
    Client Coordinator

    Client Coordinator

    Royal PharmaBorivali, Maharashtra, India
    Experience : Minimum 5 years in client handling.Establish and maintain effective communication with clients in both English and Hindi. Coordinate with internal departments to ensure client requireme...Show moreLast updated: 13 hours ago
    • Promoted
    Clinical Coordinator

    Clinical Coordinator

    Luma fertilityMumbai, Maharashtra, India
    Luma Fertility is a next-generation fertility company founded by second-time entrepreneur Neha Motwani and backed by Peak XV Partners. We are redefining fertility care through science, compassion, a...Show moreLast updated: 8 days ago
    • Promoted
    Vendor Payment Coordinator

    Vendor Payment Coordinator

    Progenesis IVF Fertility CenterThāne, Republic Of India, IN
    The ideal candidate will have strong organizational skills and have an ability to accurately track and record cash flow.This candidate should have experience in maintaining a database of financial ...Show moreLast updated: 2 days ago
    • Promoted
    City Head - Healthcare

    City Head - Healthcare

    Talent DestinationMumbai, India
    City Head - Healthcare Key Responsibilities : - Build and manage strategic alliances with doctors and hospitals to drive patient...Show moreLast updated: 20 days ago
    • Promoted
    Sales & Service Coordinator

    Sales & Service Coordinator

    QodeNextMumbai, Maharashtra, India
    Manage incoming customer inquiries and assisting for timely responses through respective Team.Ensure customer satisfaction by assisting any issues through Sales & Support Team.Shipments, GRN & Paym...Show moreLast updated: 15 days ago
    • Promoted
    Geriatric Care Manager

    Geriatric Care Manager

    Livlong 365Thāne, Republic Of India, IN
    We’re looking for a compassionate and skilled.You’ll serve as the vital connection between elderly clients, their families, caregivers, and healthcare professionals — ensuring that every senior rec...Show moreLast updated: 15 days ago
    • Promoted
    Clinical Research Coordinator

    Clinical Research Coordinator

    HosTalky®Mumbai, IN
    Job Type : Part-Time / Full-Time.In healthcare, every second counts — yet millions of professionals lose precious time to fragmented communication tools. At HosTalky, we’re fixing that.We’re building...Show moreLast updated: 15 days ago
    • Promoted
    Client Relations Coordinator

    Client Relations Coordinator

    Magma Digital VenturesThāne, Republic Of India, IN
    We are seeking a highly empathetic, proactive, and detail-oriented Customer Experience Associate who will serve as the frontline voice of our brand. This role goes beyond standard customer support -...Show moreLast updated: 2 days ago
    • Promoted
    Duty Fee Payment Coordinator

    Duty Fee Payment Coordinator

    DTDC Express LimitedGoregaon, Republic Of India, IN
    The primary responsibility of this role is to contact Indian clients and assist in the.Make outbound calls to Indian clients regarding duty fee payments for shipments. Ensure timely follow-up and cl...Show moreLast updated: 6 days ago
    • Promoted
    Patient Coordinator Volunteer

    Patient Coordinator Volunteer

    ConfidentialMumbai
    Support health-related awareness and education programs focused on diabetes prevention and management.Assist in organizing health camps, workshops, and community outreach events.Engage with local c...Show moreLast updated: 30+ days ago
    • Promoted
    Care Coordinator

    Care Coordinator

    Livlong 365Thane, Maharashtra, India
    We’re looking for a compassionate and skilled.You’ll serve as the vital connection between elderly clients, their families, caregivers, and healthcare professionals — ensuring that every senior rec...Show moreLast updated: 15 days ago
    • Promoted
    Elder Care Specialist

    Elder Care Specialist

    Livlong 365Thāne, Republic Of India, IN
    We’re looking for a compassionate and skilled.You’ll serve as the vital connection between elderly clients, their families, caregivers, and healthcare professionals — ensuring that every senior rec...Show moreLast updated: 15 days ago
    • Promoted
    Client Care Manager

    Client Care Manager

    Livlong 365Thāne, Republic Of India, IN
    You’ll manage care plans, schedules, and service delivery to ensure every client receives timely, personalized, and high-quality care at home. Coordinate and monitor home care services for clients.D...Show moreLast updated: 15 days ago
    • Promoted
    Home Care Specialist

    Home Care Specialist

    Livlong 365Thane, Maharashtra, India
    You’ll manage care plans, schedules, and service delivery to ensure every client receives timely, personalized, and high-quality care at home. Coordinate and monitor home care services for clients.D...Show moreLast updated: 15 days ago
    • Promoted
    Outreach Coordinator

    Outreach Coordinator

    Progenesis IVF Fertility CenterThāne, Republic Of India, IN
    Daily check OPD Schedule of all doctors.Daily check for upcoming offers and TV intervies for 1 upcoming week.Look at POP first, top most priority will be POPups at any time.The lead should be cater...Show moreLast updated: 12 days ago