Human Resources Manager

Key Responsibilities

I. Talent Acquisition & Onboarding

Experiential Hiring :

Develop and execute creative, values-based recruitment strategies to attract talent that embodies the

warmth and genuine service

expected of a Keralan-hearted, five-star hotel.

Full Cycle Recruitment :

Manage end-to-end recruitment for all hotel departments (Front Office, F&B, Housekeeping, F&B Production, Engineering, etc.), focusing on quality of cultural fit and service aptitude over volume.

Cultural Immersion :

Oversee a comprehensive onboarding and induction process that provides new hires with an authentic immersion into the hotel’s history, location, and commitment to service excellence.

ll. Cultural Stewardship & Employee Well-being

Culture Champion : Actively promote and embed the core CGH Earth values, including sustainability, local authenticity, and ethical practices, into all HR programs and daily operations.

Well-being Initiatives : Design and implement holistic employee well-being programs.

Communication : Serve as an approachable point of contact for all employees, fostering an environment of trust, transparency, and open dialogue.

III. Employee Relations & Legal Compliance

Industrial Relations :

Expertly manage all aspects of employee relations, grievances, disciplinary actions, and terminations, ensuring fairness and strict adherence to

Kerala Shops & Commercial Establishments Act

and other relevant Indian labor legislation (e.g., Factories Act, ESI, PF, Payment of Gratuity Act).

Performance Management :

Administer the hotel’s performance review process, coaching managers on effective feedback delivery, development planning, and managing performance improvement plans.

Policy Management :

Draft, implement, and communicate clear, legally compliant HR policies and procedures that align with both operational needs and the CGH Earth philosophy.

IV. Training & Development

Service & Leadership Training :

Collaborate with Department Heads to identify specific service standard gaps and implement training modules focused on luxury hospitality service, local guest engagement, and leadership development.

Compliance Training :

Ensure all mandatory training (POSH, safety, food hygiene, etc.) is conducted and tracked meticulously.

Succession Planning :

Identify, nurture, and develop internal high-potential talent to support career progression and continuity within the CGH Earth group.

V. HR Operations & Administration

HRIS & Record Keeping :

Manage the Human Resources Information System (HRIS) and maintain meticulous, confidential personnel records, ensuring data accuracy for payroll, attendance, and compliance audits.

Compensation & Benefits :

Oversee payroll processing, benefits administration, and compensation structure, ensuring internal equity and market competitiveness for hospitality roles.

Workforce Planning :

Manage staffing levels, shift schedules, and resource planning to ensure optimal efficiency while adhering to labor hour regulations.

Required Qualifications & Competencies

Education & Experience

Master's degree in Human Resources Management, MBA (HR specialization), or a related field.

A minimum of

5-8 years

of progressive experience in Human Resources, with at least

3 years

in a managerial role within the

Luxury Hospitality or Premium Service Industry

in India.

Mandatory :

Deep, practical knowledge of

Indian and Kerala State Labor Laws

is essential.