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Housekeeping Supervisor

Housekeeping Supervisor

The St. Regis MumbaiBangalore, IN
2 days ago
Job description

Communication

  • Provide assistance to coworkers, ensuring they understand their tasks.
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
  • Talk with and listen to other employees to effectively exchange information.
  • Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person / department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

Assists Management

  • Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
  • Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
  • Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
  • Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
  • Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
  • Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).
  • Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
  • Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
  • Coordinate tasks and work with other departments to ensure that the department runs efficiently.
  • Assist management in counseling hourly employees on work related concerns and issues to ensure satisfaction and productivity.

    • Working with Others

  • Support all co-workers and treat them with dignity and respect.
  • Handle sensitive issues with employees and / or guests with tact, respect, diplomacy, and confidentiality.
  • Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.

    • Quality Assurance / Quality Improvement

  • Comply with quality assurance expectations and standards.
  • Monitor the performance of others to ensure adherence to quality expectations and standards.

    • Physical Tasks

  • Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
  • Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Stand, sit, kneel, or walk for an extended period across an entire work shift.
  • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
  • Enter and locate work-related information using computers and / or point of sale systems.
  • Read and visually verify information in a variety of formats (e.g., small print).
  • Move at a speed that is required to respond to work situations (e.g., run, walk, jog).
  • Visually inspect tools, equipment, or machines (e.g., to identify defects)
  • Move through narrow, confined, or elevated spaces.
  • Move over sloping, uneven, or slippery surfaces and steps.
  • Move up and down stairs and / or service ramps.
  • Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

    • Housekeeping Protocol

  • Identify and report preventative or other maintenance issues in public areas or guest rooms.
  • Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs.
  • Respond promptly to requests from guests, Front Desk, or At Your Service requests.
  • Identify room assignments and type of cleaning required for each room.
  • Complete required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists.
  • Document and report outstanding issues that need to be handled to the manager / supervisor after shift is complete.
  • Use checklists to ensure that cleanliness and condition of each assigned area meets designated standards.
  • Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
  • Complete incident reports for any incidents or accidents that occur during shift.

    • Guest Rooms, Villas, and Suites

  • Enter guest rooms following procedures for gaining access, such as knocking three times, saying “Housekeeping,” and ensuring vacancy before entering.
  • Report missing hotel / resort property and damages to room to manager / supervisor.

    • Housekeeping Quality Control

  • Inspect guest rooms after being cleaned by Housekeeper to ensure quality standards are met.
  • Inspect public areas / bathrooms, restaurants, fitness center, pool area, offices, and service areas after being cleaned by Housekeeper to ensure quality standards are met.

    • Housekeeping Coordination

  • Verify room status listed on report, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
  • Check and resolve issues with discrepant rooms with the Front Desk (e.g., guest was scheduled to check-out, but bags were found in the room).
  • Assist Housekeeping management in managing daily activities of Housekeeping and Laundry.
  • Communicate additions or changes to the room assignments to Housekeeping staff as they arise throughout the shift.
  • Run reports to determine how many rooms are sold for each day, including the number of arrivals, departures, and vacant ready rooms.
  • Prepare and distribute room assignments to Housekeeping staff.
  • Close out house at the end of shift to ensure assigned rooms were cleaned and communicate issues to next shift.

    • CRITICAL COMPETENCIES

    Analytical Skills

  • Decision-Making
  • Problem Solving
  • Computer Skills

    • Interpersonal Skills

  • Customer Service Orientation
  • Team Work
  • Diversity Relations
  • Interpersonal Skills

    • Communications

  • Listening
  • Communication
  • English Language Proficiency

    • Personal Attributes

  • Dependability
  • Integrity
  • Positive Demeanor
  • Safety Orientation
  • Presentation
  • Stress Tolerance
  • Adaptability / Flexibility
  • Initiative

    • Organization

  • Time Management
  • Detail Orientation
  • Multi-Tasking
  • Planning and Organizing

    • Physical Abilities

  • Visual Acuity

    • Assists Management

  • Resolving Conflict
  • Delegating and Directing
  • Coaching and Developing
  • Team Building
  • Performance Management

    • PREFERRED QUALIFICATIONS

    Education

    High school diploma / G.E.D. equivalent

    Related Work Experience

    At least 1 year of related work experience

    Supervisory Experience

    At least 1 year of supervisory experience

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