Assistant Manager - Housekeeping

Responsibilities :

• Assist the Executive Housekeeper in managing and directing all
• Housekeeping activities in the hotel to ensure that the highest levels of cleanliness and guest satisfaction & also maintaining high level of service and cleaning & maintenance standards in all areas of responsibilities.
• To assign duties, inspect work, and investigate complaints regarding Housekeeping service and equipment and hence take corrective action.
• Establish standards and procedures for the work of Housekeeping team and plan work schedules to ensure adequate service.
• To direct and control the Housekeeping operations and staff of the Housekeeping department.
• Any matter which may effect the interests of  hotel  should be brought to the attention of the Management.
• Assist the Housekeeping to plan and coordinate the activities of housekeeping supervisors and the team.
• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
• Maintain appropriate staffing levels in order to consistently provide excellent guest service.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Ensure that the team has been trained for all safety provisions.
• Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Skills Required

Room Cleaning, Inventory Control