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Customer Experience Manager-Chennai

Customer Experience Manager-Chennai

ConfidentialChennai, India
6 days ago
Job description

Job tittle : Customer experience Manager

Location : Chennai

Job Purpose :

To lead and manage the complete footwear design and development process from concept to

production, ensuring alignment with brand standards and market needs. The role will focus on

delivering innovative, high-performance sports footwear by leveraging deep material knowledge

and industry expertise.

Key Responsibilities & Accountability :

  • Oversee the end-to-end footwear design and development process, from concept creation

to final production.

  • Collaborate with product, marketing, and manufacturing teams to ensure timely and high-
  • quality launches.

  • Select and approve materials, ensuring performance, comfort, and cost efficiency.
  • Liaise with international suppliers and Chinese manufacturing partners to meet quality
  • and delivery timelines.

  • Monitor market trends and competitor products to guide innovation.
  • Establish design guidelines and ensure adherence to brand identity.
  • Manage prototyping, testing, and quality control processes.
  • Functional Competencies :

  • Footwear Design & Development
  • Material Selection & Innovation
  • Supplier & Factory Coordination
  • Quality Assurance & Testing
  • Trend & Market Analysis
  • Project & Timeline Management
  • Job Specification :

  • Experience : Minimum 10 years in sports footwear design and development, with prior
  • experience working with or for brands like Nike, Adidas, or other major sports brands.

    Must have worked with or managed production through Chinese factories.

  • Education : Degree in Footwear Design & Development.
  • Background : Strong expertise in sports shoe design, development processes, and materials,
  • with a proven record of delivering market-ready products.

    Skills Required

    Quality Assurance Testing

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    Customer Experience • Chennai, India

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