Tele Caller

Company Description

A premier institution for Japanese language education and career development in Japan. Headquartered in Calicut with branches across Kerala, India, and Japan, offers comprehensive language training from beginner to advanced levels, specializing in JLPT exam preparation.

Role Description

This is a full-time on-site role for a Tele Caller located in Kozhikode. The Tele Caller will be responsible for making outbound calls to potential clients, managing inbound inquiries, and maintaining detailed records of interactions. The role involves identifying client needs, providing accurate information about services, and working closely with the sales team to ensure follow-up and conversion. The Tele Caller will also handle customer queries, resolve complaints, and ensure customer satisfaction.

Qualifications

• Excellent verbal communication and interpersonal skills
• Proficiency in basic computer applications and CRM software
• Strong problem-solving abilities and attention to detail
• Prior experience in telecalling or customer service roles is beneficial
• Ability to work independently and as part of a team
• Good organizational and time management skills
• Fluency in local languages is a plus
• High school diploma or equivalent; additional qualifications in sales or marketing are a plus
• Should be well-versed in handling the Malayalam and English languages.