ServiceNow Developer

Skill Servicenow

Exp 5+years

Location Hyderabad

Work Mode Work from Office (Monday to Friday) No Remote / Hybrid

Immediate joiners preferred

Position : Sr. ServiceNow Developer (Offshore – US working Hour overlap)

Shift Time : 2 : 30 PM IST to 11 : 00 PM IST

Responsibilities

Include, but not limited to :

Implement ServiceNow platform capabilities specifically the ITAM, ITSM and ITOM modules including form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations.

Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer.

Identify potential “problem” areas within customer ServiceNow environments and provide advice on problem resolution.

Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform.

The Senior ServiceNow Developer will complete all work within agreed timescales and KPI’s.

Assist SHI teams in managing project timelines and customer expectations.

See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM.

Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations.

Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle – from licensing to purchasing to deployment to decommissioning.

Learn and follow the ITAM department standards to ensure all projects are conducted professionally, ethically, and in a manner consistent with SHI quality standards.

Qualifications

Bachelor's Degree or relevant work experience required

Minimum 5 years holding a position configuring and customizing ServiceNow projects

Minimum of 5 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP / IP, etc.)

Experience implementing, configuring, and customizing ServiceNow including experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP / IP, etc.).

Detailed knowledge of ITIL methodologies, JavaScript and web software design principals and working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, Knowledge, Service Catalog).

Detailed knowledge of relational databases, Directory service integration experience (Active Directory, LDAP, etc.), and knowledge of Single Sign-on using various authentication methods (token, SAML 1.1, SAML 2.0)

Required Skills

• Strong entrepreneurial spirit; a desire and willingness to “do whatever it takes”
• Client-oriented, professional services mind-set
• Ability to manage several projects simultaneously
• Good research skills and the ability to manage details
• Good analytical skills
• Good written and verbal communication skills
• Excellent organization and time management skills
• Ability to think outside the box
• Ability to stay self-motivated and self-directed
• Willingness to adapt to changing business and technical priorities
• Ability to work in a fast-paced, high-performance team environment
• Proven experience in ITAM in a similar or same field

Proven experience in HAM / SAM

Preferred Skills / Qualifications

Thanks & Regards

Talent Acquisition