Team Leader - Customer Support - Vikhroli

About the Role :

We are seeking a proactive and dynamic Team Leader to supervise, guide, and motivate a team toward achieving performance goals and delivering high-quality results. The ideal candidate will have strong leadership, communication, and organizational skills, and a passion for team development and operational excellence.

Job Responsibilities :

Leadership & Supervision :

• Lead, coach, and mentor a team to ensure high levels of performance and productivity.
• Monitor daily operations and team performance against KPIs and SLAs.
• Allocate tasks and manage workflows efficiently to meet deadlines.

Performance Management :

Operational Excellence :

Communication & Reporting :

Requirements

Key Result Areas :

Competencies (Skills essential to the role) :

Educational Qualification / Other Requirement :

Role Type / Key working relationships :

Benefits

What can you expect from RPCI?

➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in :

DEI statement : At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.