Bilingual Patient and Donor Relations Coordinator

Role Overview

We are looking for a motivated Kannada-speaking Caller to manage outbound and inbound communication with beneficiaries, donors, and partners. You will be the voice of ImpactGuru for all Kannada-speaking customers and ensure they receive timely, empathetic, and accurate information.

Key Responsibilities

• Communicate with beneficiaries and donors in Kannada for follow-ups, verification, and support.
• Explain fundraising processes, documentation requirements, and campaign details in a simple and clear manner.
• Handle inbound queries from Karnataka-based users and resolve concerns effectively.
• Assist patients and families with onboarding, campaign updates, and donation assistance.
• Maintain accurate logs of all interactions in CRM and follow internal processes.
• Coordinate with internal teams (Sales, Operations, Medical, Donor Support) for escalations.
• Achieve daily / weekly calling targets and maintain service quality.
• Build trust and maintain a compassionate tone with patients and families.

Requirements

Preferred Qualifications