Associate Manager - WordPress
Location : Hyderabad
Job Type : Full-Time
About us -
At vSplash, we're passionate about helping businesses shine online. From websites to digital presence management, we build simple and scalable solutions that make a real difference. We're a white-label digital media company trusted by global partners. At our core, we're a team of curious minds who love technology, creativity, and teamwork. With us, you'll be part of a culture where ideas matter, learning never stops, and innovation is part of everyday life. Be part of a team that thrives on synergy and smart digital solutions serving 10,000+ SMBs each month!
What is this job all about
Imagine leading a high-speed, high-volume web team that powers the digital presence of thousands of U.S. small businesses.
Your mission : Manage operations, lead people, fix bottlenecks, handle clients, and ensure top-tier WordPress websites go live on time—with zero compromise on quality. This isn't just a project management role—it's a hands-on, sleeves-rolled-up leadership opportunity for someone who knows WordPress inside out and thrives in a fast-moving, quality-obsessed environment.
What will you actually do
You'll :
- Lead day-to-day operations for the WordPress web production team—ensure deadlines, quality, and SLAs are consistently met.
- Build, document, and evolve internal SOPs that make execution faster and smoother.
- Lead client discussions, handle escalations, and own client success.
- Mentor and manage team leads, balancing performance, leave planning, and resource allocation.
- Stay hands-on—troubleshoot technical challenges and support supervisors in complex scenarios.
- Use tools like JIRA / Salesforce to monitor project health and timelines.
- Drive ongoing performance reviews and feedback loops to keep the team sharp and motivated
- Push innovation—embrace automation and AI where it drives efficiency and quality
- Should be able to work on subscription based customers
Key Skills Requirement -
Strong expertise in WordPress with hands-on experience in page builders like, ElementorAbility to troubleshoot, solve problems, and provide guidance across technical, team, and process challengesClient-focused mindset, balancing speed with quality deliveryShould be able to evaluate and estimate project timelinesProven experience in leading and mentoring large teams while driving performance and moraleHighly organized, results-driven, and open to adopting AI-led process improvementsExcellent communication skills with teams, clients, and stakeholdersPrior Experience -
8+ years total experience, with recent 5+ years of hands-on WordPress expertise across major page builders.3+ years of team leadership experience managing large, diverse teams.2+ years of international client handling experience—calls, escalations, and expectations.Skills Required
Salesforce, Wordpress, Jira