Associate Manager - WordPress

Associate Manager - WordPress Location : Hyderabad Job Type : Full-Time   About us - At vSplash, we’re passionate about helping businesses shine online.

From websites to digital presence management, we build simple and scalable solutions that make a real difference.

We’re a white-label digital media company trusted by global partners.

At our core, we’re a team of curious minds who love technology, creativity, and teamwork.

With us, you’ll be part of a culture where ideas matter, learning never stops, and innovation is part of everyday life.

Be part of a team that thrives on synergy and smart digital solutions serving 10,000+ SMBs each month!

What is this job all about?

Imagine leading a high-speed, high-volume web team that powers the digital presence of thousands of U.S.

small businesses.  Your mission : Manage operations, lead people, fix bottlenecks, handle clients, and ensure top-tier WordPress websites go live on time—with zero compromise on quality.

This isn’t just a project management role—it’s a hands-on, sleeves-rolled-up leadership opportunity for someone who knows WordPress inside out and thrives in a fast-moving, quality-obsessed environment.

What will you actually do?

You’ll : Lead day-to-day operations for the WordPress web production team—ensure deadlines, quality, and SLAs are consistently met.

Build, document, and evolve internal SOPs that make execution faster and smoother.

Lead client discussions, handle escalations, and own client success.

Mentor and manage team leads, balancing performance, leave planning, and resource allocation.

Stay hands-on—troubleshoot technical challenges and support supervisors in complex scenarios.

Use tools like JIRA / Salesforce to monitor project health and timelines.

Drive ongoing performance reviews and feedback loops to keep the team sharp and motivated Push innovation—embrace automation and AI where it drives efficiency and quality Should be able to work on subscription based customers Key Skills Requirement - Strong expertise in WordPress with hands-on experience in page builders like, Elementor Ability to troubleshoot, solve problems, and provide guidance across technical, team, and process challenges Client-focused mindset, balancing speed with quality delivery Should be able to evaluate and estimate project timelines Proven experience in leading and mentoring large teams while driving performance and morale Highly organized, results-driven, and open to adopting AI-led process improvements Excellent communication skills with teams, clients, and stakeholders What mindset fits best?

Adaptable Leader Client-Led Thinker Efficiency Champion Mentor at Heart Quality Obsessed                                     Prior Experience -  8+ years total experience, with recent 5+ years of hands-on WordPress expertise across major page builders.

• 3+ years of team leadership experience managing large, diverse teams.

2+ years of international client handling experience—calls, escalations, and expectations.

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