Workplace Experience Ambassador

What this job involves :

Serving on the front lines of customer service

The Community Manager / Experience lead will be part of the wider Regional Workplace Experience Community and is responsible for leading the team in forging a lasting, open, and collaborative relationship with clients through the delivery of a unique and authentic experience.

You will be involved in the implementation of all internal & external communication strategies and events management in collaboration with the client's leadership to drive a purposeful fusion of life and work based on authentic human experiences.

Being at the heart of the business

Client Engagement

• Create a fun and impactful client engagement strategy
• Engage with all guests, employees, and key stakeholders
• Embed in the FM team culture of empowerment, engagement and fulfillment
• Work with relevant parties on space management through data analytics
• Develop client support / feedback initiatives e.g. FAQ
• Build a community of ambassadors to deliver soft services that are authentic, caring, and able to provide timely services

Communication

Event Management

Sound like you To apply you need to be :

A highly skilled professional

More than 5 years' event management or front of house experience in the hospitality or real estate industry

Impressive portfolio of previously managed events (weddings, meetings, parties, corporate events)

Excellent time management and communication skills

Sales skills and ability to build productive business relationships

Ability to manage multiple projects independently

MS Office proficiency

Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization

Confident, friendly & engaging

Strong drive and persistence to achieve results

Creative thinking with an open mind that is balanced by a strong sense of realism and practicality

A client service champ

A strong customer service focus is a pre-requisite of this job. Do you have unmatched people skills that can help you ease your interactions with a wide range of client staff—regardless of their level—and their demands An outstanding multitasking talent also provides a perfect complement to your skill set.

What we can do for you :

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Skills Required

Communication Strategies, Event Management, Customer Service, Data Analytics