Job descriptionKey Responsibilities :Experience in the automotive or equivalent industryMechanical or electrical technician degree and Master Tech (or industry equivalent) certificationsTechnical expertise in vehicle repairabilityPrevious experience as a service technician or field expert is an assetExperience as a Techline and areas related to customer satisfaction in the automotive industryOEM systems, diagnostic tools, and process knowledge. (OBD, CONSULT III+, DRV, Midtronics, Borescope, compress meter)Multicultural and cross-functional mindsetGood written and oral English skills, including industry terminology, and fluent in at least one European language (B1 level)Strong interpersonal and communication skillsAbility to work both independently & as part of a teamAbility to communicate on all levels to dealers, RBUs, NSCs, Techline Engineers and management inside and outside the organizationLanguage preferences : French / Italian / German / Spanish / Turkish / Dutch (Fluency - Read & Write)