Job Title : Operations Associate - Garage Allocations
Are you an experienced professional in managing customer complaints in a fast-paced environment? Do you have a passion for delivering exceptional customer service?
We are seeking an amazing Garage Allocations Associate to join our team and help us deliver outstanding customer experiences.
The ideal candidate will possess :
- A minimum of 3 years experience in customer service or operations.
- Professional proficiency in written and spoken English.
- Outstanding communication skills, with the ability to communicate effectively with customers and garages.
- Meticulous attention to detail, with the ability to accurately assign bookings and flag issues.
Responsibilities include :
Assigning bookings to garages within our network.Communicating with customers about rescheduled bookings.Checking in with garages to ensure availability.Providing customers with updates before their bookings.Flagging issues with garages to our Account Management team.This is a contract role with potential extension depending on performance and business need.
Work Schedule : Monday to Friday, 08 : 00am - 17 : 00pm GMT (13 : 30pm - 22 : 30pm IST)
Benefits :
Unparalleled opportunity to be part of a successful start-up.Passionate, friendly and transparent culture.Full training and ongoing support.Fully remote role.