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WFM Capacity Planning Specialist

Trigent Software Private Limitedbengaluru, KA, India

4 days ago

Job type

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Job description

Passionate about delivering an extraordinary Customer Experience

Minimum of 3 years of relevant experience in Workforce Management

Advanced experience in capacity planning, forecasting and scheduling

Experience building and analyzing models for capacity using excel / Nice tool.

Able to work with large amounts of data to identify trends and patterns.

Advanced experience in spreadsheet tools like Excel and Google Sheet.

Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization.

Excellent written and verbal communication skills required

Able to proactively collaborate with other departments to seek opportunities for improvement of resource utilization, and provide input on performance

Nice to haves :

Experience using BI tool such as Looker and Salesforce and proficient in the use of workforce management tools
SQL experience a plus
Experience meeting with and presenting information to senior leadership.
WFM Forecasting, Headcount planning, Scheduling / RTA.

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Planning Specialist • bengaluru, KA, India

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