Staff Platform Systems Admin - India (Helix GPT, Agentic - AI, ITSM)

Description and Requirements

'At BMC trust is not just a word - it's a way of life!' Description And Requirements

CareerArc Code

CA-DN

Hybrid

'At BMC trust is not just a word - it's a way of life!'

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!

Our IS&T (Information Services and Technology) department provides all the required technology and operational support services to run our business here in BMC! We have over 200 servers on premises to support production, disaster recovery, databases, applications and over 1000 servers in Lab environment. IS&T is transformational not only for BMC but also for the customer experience, because we give a 360 degrees view to the customer about the products they should know, opportunities in the pipeline, and any service issues outstanding with the customer. We use cutting-edge technologies to manage BMC's infrastructure and showcase it to the customers – program is called BMC on BMC!

We can talk about being best in class, but it means much more when you hear it from unbiased third parties. Gartner and Forrester continually place us ahead of our primary competitors.

Gartner announced BMC Software as a leader for the second consecutive year in the August 26, 2015 Magic Quadrant for IT Service Support Management Tools (ITSSM).

Here is how, through this exciting role, YOU will contribute to BMC's and your own success :

This position is for HelixGPT and Helix ITSM Application developer responsible for managing Helix ITSM and working on enhancement requests implementation in ITSM and Atrium CMDB. This position will also have exposure to new BMC application, Innovation Studio, Digital Workplace, HelixGPT.

To ensure you're set up for success, you will bring the following skillset & experience :

• Manage BMC Helix ITSM applications and troubleshoot operational issues.
• Helix ITSM log analyzing and debugging skills (API, Workflows and SQL).
• Development skill with Progressive Web Application Development.
• Reporting tools like Grafana (Helix Dashboards).
• Developing application in innovation platform.
• Developing and Configuring ChatGPT, using Azure OpenAI and Google Vertex.
• Knowledge in Prompt Engineering to fine tune ChatGPT.
• Manage integrations between other BMC applications like BHOM.
• Data modeling and Data flow diagramming and analysis.

Qualifications

Our commitment to you!

BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 2,117,800 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.

( Returnship@BMC )

Had a break in your career No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https : / / bmcrecruit.avature.net / returnship know more and how to apply.

Skills Required

Data Modeling, Grafana, Sql