Training Specialist, Learning and Development, éShop

Description

As a Training Specialist at éShop, you'll lead the development and delivery of learning solutions that drive organizational growth. You'll create and manage training programs across multiple formats - classroom sessions, workshops, self-paced modules, and blended learning experiences.

Working directly with éShop business units, you'll identify training needs and develop targeted solutions that address skill gaps and support business goals. Your role demands strong analytical skills to evaluate program effectiveness and demonstrate clear training impact through data-driven metrics.

You'll integrate learning trends and technologies, including Generative AI tools, to enhance training content and delivery methods. This ensures our learning programs remain relevant and effective in our fast-paced digital retail environment.

The position includes managing all training logistics - from scheduling and communication to resource allocation. You'll coordinate with global teams while maintaining program quality and consistency.

We seek candidates who combine instructional design expertise with practical facilitation skills and a proven track record in measuring learning outcomes. If you're ready to shape the future of learning at éShop and drive meaningful impact through innovative training solutions, we want to hear from you.

Key job responsibilities

Key Responsibilities :

• Conduct thorough training needs assessments to identify skill gaps and development opportunities across éShop departments.
• Design comprehensive training curricula and learning paths aligned with éShop's strategic objectives.
• Develop engaging training content including presentations, workbooks, e-learning modules, and job aids specific to éShop operations.
• Explore and implement Generative AI tools to enhance training content creation and delivery while developing AI literacy training modules for teams.
• Facilitate instructor-led training sessions both in-person and virtually for global éShop teams.
• Create and maintain a learning management system (LMS) to track training completion and certifications
• Implement measurement strategies to evaluate training effectiveness and ROI of éShop learning programs.
• Partner with éShop subject matter experts to ensure technical accuracy of training materials.
• Manage new hire onboarding programs and create standardized orientation materials for éShop role.
• Generate regular reports on training metrics, completion rates, and participant feedback.
• Support the development of performance improvement plans and career development frameworks for éShop teams.

Basic Qualifications

Preferred Qualifications

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Skills Required

Photoshop, Prototyping, Indesign, Illustrator