User Support Specialist
Insight GlobalHyderabad, Republic Of India, IN19 hours ago
Job descriptionHealthcare industry experience with understanding of healthcare data and workflows Collibra platform experience as an end user or administrator ITIL Foundation certification understanding IT service management Change management certification Experience with data governance programs and data stewardship Background in instructional design or formal training development Familiarity with HIPAA compliance and healthcare data sensitivity Experience with community management and building user communities
User Support & Customer Service
- 3+ years of technical user support or customer success experience in enterprise software environments
- Demonstrated ability to explain complex technical concepts to non-technical audiences
- Strong customer service orientation with patience and empathy
- Experience triaging and resolving user issues across varying complexity levels
- Proven ability to remain calm and effective under pressure during high-volume support periods
- Excellent problem-solving skills identifying root causes and effective solutions
Preferred Qualifications
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Support Specialist • Hyderabad, Republic Of India, IN
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