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Oracle CRM analyst

Anicalls (Pty) Ltdchennai, India

18 hours ago

Job description

5+ years rsquo Experience in System Administration

3+ years rsquo Experience developing Restful API and XML-based web services interfaces. (SOAP and WSDL)

3+ years rsquo Experience with scripting using java groovy, power shell, and SQL.

Responsible for the implementation, support, and maintenance of CRM systems, including integration with other systems. Provides relevant data reports that will be used to analyze and support business-wide decisions.

Responsible for the support, audit, and improvement of the Bankrsquos cloud-based CRM systems. Designs develop and maintain integrations between CRM and other methods.

Acts as a liaison between affected departments and outside system vendors.

Prepares statistical data and develops reports using available data.

Provides system users with technical support and communicates system changes and deadlines. Documents processes and suggests and implements improvements to existing methods. Develops and implements new procedures when applicable.

Required experience Education High School diploma or GED BABS degree in the relevant field of study preferred.

3+ years rsquo Experience with design and implementation of Oracle Sales or Service Cloud. Experience with design and creation of integration between cloud-based CRM systems and non-cloud-based applications. (Oracle Engagement CloudSales Cloud and Eloqua are highly desirable.)

Deep understanding of CRM systems and data, both sales and service components.

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Crm Analyst • chennai, India

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