Head of Operations
GramPro Business Services Pvt. Ltd.Kerala, India9 days ago
Job descriptionIdentify process gaps and implement lean, automated, and scalable solutions. Collaborate with technology teams for digitalization of operations (e.g., paperless onboarding, workflow automation). Ensure adherence to RBI guidelines, KYC / AML norms, and internal compliance standards. Monitor operational risk metrics, implement controls, and lead remediation for audit observations. Set TAT (Turn-Around Time) benchmarks for all operational activities. Drive customer satisfaction through timely resolution of operational issues. Strong knowledge of retail liability banking products and processes. Expertise in regulatory compliance, risk controls, and audit standards. Proficiency in banking systems, core banking software, and workflow tools. Strategic planning and change management capabilities. Excellent leadership, decision-making, and stakeholder management skills. Foster a performance-driven culture with focus on accountability and innovation.
NB "Recruiting for a Scheduled commercial Bank"
JOB DESCRIPTION
Location : Thrissur
Industry : Banking
Experience Level : Experience-25 Yrs
Role – Head Operations
Role Overview
The Head of Operations – oversee end-to-end branch operational activities for all branch banking products, ensuring efficient process execution, regulatory compliance, and exceptional customer service. This role requires strategic oversight, operational excellence, and strong leadership to drive productivity, cost efficiency, and risk control across the retail business.
Key Responsibilities
1. Operations Management
- Lead and manage all operational processes for retail liability products (CASA, term deposits, recurring deposits, NRI accounts, etc.).
- Ensure smooth account opening, servicing, and closure processes with minimal errors.
- Optimize branch and back-office operations for speed, accuracy, and cost efficiency.
2. Process Improvement & Automation
3. Compliance & Risk Management
4. Service Quality & Customer Experience
5. Team Leadership
Lead, mentor, and develop large operational teams across central and regional hubs.
Skills & Competencies
Kindly contact-8714622953
vineetha.cd@gramproindia,com
Create a job alert for this search
Head Of • Kerala, India
Related jobs
)
- Promoted
IT Plant Head
Maxis Clinical SciencesPalakkad, IN Plant IT Head (Leading Pharma MNC).Formulations & API Manufacturing Plant.This Job Role will be a part of Plant IT and Responsible for Heading the overall IT Infra, Applications & Systems for the P...Show moreLast updated: 30+ days ago
- Promoted
AVP / VP - Business Head - Consumer-Tech
Kwan VenturesThrissur, IN Partner with the leadership team to define and execute the company’s growth strategy across online and offline channels.Translate strategic goals into operational plans with measurable outcomes and...Show moreLast updated: 2 days ago
- Promoted
Head Of Sales
AviateMalappuram, Republic Of India, IN At Humantic AI, our mission is to humanize the internet.Our product is at the cutting-edge of AI, Psychology and large-scale data.
We believe that we have an opportunity (and even a responsibility) ...Show moreLast updated: 17 days ago
- Promoted
Head of Sales- APAC
EtiyaPalakkad, IN We are a community of innovators, dreamers, and doers.We welcome like-minded teamplayers to #ExceedEveryday with us!.We are a global software company with more than 1600 employees in 3 continents, ...Show moreLast updated: 1 day ago
- Promoted
Head of Recruitment - Real Estate
The Management Recruitment Group (MRG)Malappuram, IN They will head the hiring function on the group level and work very closely with top management.Additionally, will be a strategic partner to the leadership team, driving the people agenda to suppor...Show moreLast updated: 2 days ago
- Promoted
Head of Engineering
Crew CapitalThrissur, IN This role is open within one of our portfolio companies, Quilr.Quillr is seeking an experienced Head of Engineering to drive research and development initiatives, spearhead customer-focused AI and ...Show moreLast updated: 15 days ago
- Promoted
Head - Mid and Prime Enterprises
GramPro Business Services Pvt. Ltd.Thrissur, Kerala, India NB "We are recruiting for a scheduled commercial bank".Job Title : Head - Mid and Prime Enterprises.Minimum Ticket Size : - 10 cr above.
The Head of Mid and Prime Enterprises will be a strategic leader...Show moreLast updated: 2 days ago
- Promoted
- New!
Branch Head - Operations and Business Development
Lerocpalakkad, kerala, in Operations & Business Development.We are seeking a dynamic and result-oriented .Operations and Business Development.This leadership role will be responsible for managing branch operations, driving ...Show moreLast updated: 4 hours ago
- Promoted
- New!
Head of Operations
Manrit Overseas Pvt Ltdpalakkad, kerala, in Join Our Team at Manrit Overseas Pvt.Location : H-10, H Block, South Extension I, New Delhi – 110049.Welcome to Manrit Overseas Pvt.
India’s leading abroad education consultants offering comprehensiv...Show moreLast updated: 4 hours ago
- Promoted
Head Of Engineering
Crew CapitalMalappuram, Republic Of India, IN This role is open within one of our portfolio companies, Quilr.Quillr is seeking an experienced Head of Engineering to drive research and development initiatives, spearhead customer-focused AI and ...Show moreLast updated: 14 days ago
- Promoted
Head of Operations
GramPro Business Services Pvt. Ltd.Thrissur, Kerala, India NB "Recruiting for a Scheduled commercial Bank".Experience Level : Experience-25 Yrs.The Head of Operations – oversee end-to-end branch operational activities for all branch banking products, ensuri...Show moreLast updated: 30+ days ago
- Promoted
Head of Sales
AviateThrissur, IN At Humantic AI, our mission is to humanize the internet.Our product is at the cutting-edge of AI, Psychology and large-scale data.
We believe that we have an opportunity (and even a responsibility) ...Show moreLast updated: 30+ days ago
- Promoted
Head of New Product Development (NPD)
Blue Signal SearchThrissur, IN Head of New Product Development (NPD).Nationwide (Remote – with up to 50% international travel).Fluency in English is essential for collaboration across our global teams.
Aesthetic Medicine, Consume...Show moreLast updated: 30+ days ago
- Promoted
Head Of Sales- Apac
EtiyaTrichūr, Republic Of India, IN We are a community of innovators, dreamers, and doers.We welcome like-minded teamplayers to #ExceedEveryday with us!.We are a global software company with more than 1600 employees in 3 continents, ...Show moreLast updated: 1 day ago
- Promoted
IT Operations Lead
aecc - digital innovation hubMalappuram, IN The IT Head will lead the organisation’s IT operations, ensuring seamless technology support, reliable infrastructure, and efficient vendor management.
This role is responsible for driving operation...Show moreLast updated: 13 days ago
- Promoted
- New!
Sales Ops Head
ResearchFox Consultingmalappuram, kerala, in Role : Sales Ops Head, President's O7ice.We are seeking a high-energy, detail-oriented Sales Operations Head to build and run a worldclass.
The ideal candidate will combine operational discipline wit...Show moreLast updated: 4 hours ago
- Promoted
Head Thermal project
MNCPalakkad, IN Plan, lead, and deliver on key engineering for.Thermal equipment’s like furnaces.Development and sustenance of engineering equipments, processes and systems.
Meeting the targets around Quality, Deli...Show moreLast updated: 30+ days ago
- Promoted
Head Of Operations
GramPro Business Services Pvt. Ltd.Trichūr, Republic Of India, IN NB "Recruiting for a Scheduled commercial Bank".Experience Level : Experience-25 Yrs.The Head of Operations – oversee end-to-end branch operational activities for all branch banking products, ensuri...Show moreLast updated: 30+ days ago