Customer Service Sales Specialist

Company Description

AllThingsBaby is dedicated to bringing the most beloved products from notable global brands to Indian parents. Our mission is to expand our portfolio and introduce essential, convenient, and high-quality products. We select our brands and products carefully to ensure satisfaction, functionality, and meet the needs of parents. Our company culture is youthful, self-driven, and team-oriented, seeking motivated individuals who take ownership.

Role Description

This is a full-time on-site role for a Customer Service Sales Specialist located in Mumbai. The Customer Service Sales Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, maintaining phone etiquette, and enhancing overall customer service and experience. Day-to-day tasks will include handling customer inquiries, resolving issues, and contributing to sales growth through exceptional service.

Qualifications

• Customer Support, Customer Service, and Customer Satisfaction skills
• Proficient Phone Etiquette and Customer Experience skills
• Strong communication and interpersonal skills
• Ability to work effectively on-site in a team environment
• Prior experience in a similar role is a plus
• High school diploma or equivalent; bachelor's degree preferred