Customer Service Specialist

Customer Service Specialist

Location : Mumbai

Your Move. We’re Here to Help Them Make Theirs.

At Love Pangolin, we design travel wear for lives in motion. Flights, commutes, last-minute escapes—we make gear that’s built to move. Now, we’re looking for a Customer Service Specialist who’s just as dynamic.

You’ll be the first point of contact for our customers—helping them find the right fit, solving order issues, and turning every interaction into a reason to return.

What You’ll Do :

• Handle customer queries via email, chat, and phone with warmth, speed, and clarity.
• Solve problems with empathy and efficiency—from sizing help to delivery issues.
• Collaborate with operations and warehouse teams to resolve order concerns.
• Own the post-purchase experience, ensuring customer delight and loyalty.
• Spot patterns, flag feedback, and help us get better with every drop.

What You Bring :

Nice to Have :

Why Join Us :

Sound like your kind of role?

Apply now. Let’s make travel feel seamless, one customer at a time.