Senior Business Analyst - Salesforce

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Job Details

Position Summary

The Business Solutions Analyst (BSA-1) - Salesforce Service Cloud serves as a critical liaison between the business community and the IT organization. This role involves collecting, analyzing, developing, documenting, and communicating business requirements while supporting user testing to meet business goals. The BSA proactively identifies technology opportunities that impact corporate strategies and performance, ensuring that business needs are met through effective technical solutions.

Key Responsibilities

Liaison and Relationship Management

• Establish and maintain relationships with business partners and the IT organization.
• Collaborate with stakeholders to gather and understand business requirements, translating them into functional specifications.

Requirements Gathering and Analysis

Solution Design and Implementation

Project Management

Testing and Quality Assurance

Training and Support

Stakeholder Communication and Collaboration

Compliance and Best Practices

Primary Duties and Responsibilities

Experience and Educational Requirements

Preferred Certifications :

Behavioral Skills :

Technical Skills :

Tools Knowledge :

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies : CENCORA INDIA TECHNOLOGY SERVICES PRIVATE LIMITED