Manager Ground Operations (PUD) - Gurgaon

Responsibilities

Key Responsibilities

Operational

• Responsible for supervising daily inbound and outbound Apex / Surface operations at the PUD / Distribution Center (including P2P operations and EDL / ODA deliveries)
• Analyze load patterns on a periodic basis to plan pick-up and delivery routes for first and last mile connectivity to customers
• Monitor daily loads and plan delivery and pick-up schedules accordingly
• Ensure timely pickups (call pickups or registered pickups) and receipt of shipments from channel partners including RSPs, ESAs and Consolidators
• Ensure safe, timely and profitable delivery of shipments to customers and work towards reduction of instances of undelivered shipments, RTO instances, etc.
• Monitor regulatory paperwork (octroi, sales tax, etc.) for completeness and accuracy; Ensure coordination with origin / customer in case of incomplete paperwork
• Ensure availability of sufficient vehicles for inbound / outbound operations
• Oversee vehicle placement at bays and monitor the carting / loading, tally processes etc
• Ensure safe handling of all shipments and report any damaged cases to the origin / hub
• Oversee the work of supervisors to ensure adherence to the operational workflows and standard operating procedures (SOPs)
• Handle all exception cases; On a daily basis check on the exceptions of the previous day and ensure follow up for closure / resolution of the same
• Ensure smooth conduct of all operation support activities as per defined timelines and requirements in terms of mail reverts and handling of all exception cases e.g. regulatory issues, priority / urgent shipment connections, etc.
• Monitor attendance and leaves for the staff on a daily basis and plan operations accordingly
• Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
• Monitor performance of staff in the PUD / DC and ensure conduct of trainings for regular staff, PDAs, loaders, etc. in line with the training programmes designed centrally
• Generate and maintain MIS related to the PUD / DC

People

Key Result Areas and Key Performance Indicators

S.no

Key Result Areas

Key Performance Indicators

Optimize costs in the PUD / DC

Drive service quality and excellence in the PUD / DC

Ensure Security of Shipments

Ensure Regulatory Compliance

Drive Operations Process Efficiency and capability

Ensure Performance Driven Culture

Support Employee Capability Building

Drive employee morale and engagement

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Skills Required

Performance Management, Regulatory Compliance