IT Support and Networking Engineer

Job Title : IT Support and Networking Engineer

Role : Software and Hardware Infrastructure Implementation and Support

Experience : 5+ years of experience into Networking, Software and Hardware Infrastructure implementation and support

Job Type : Full-Time |Gachibowli and Ameerpet, Hyderabad

What is your Role?

Technical Support (L1 / L2) :

Provide first and second-line support to resolve hardware, software, and network issues for internal users.

Network Administration :

Configure, monitor, and maintain LAN / WAN, switches, routers, firewalls, and Wi-Fi access points.

System Maintenance :

Install, configure, and troubleshoot Windows / Linux operating systems, printers, and peripheral devices.

User Management :

Manage user accounts, permissions, and access control using Active Directory, Microsoft 365, and other tools.

Security & Compliance :

Ensure IT systems are secure with antivirus tools, endpoint protection, and firewall rules. Support compliance with IT policies.

Monitoring & Troubleshooting :

Use tools like SolarWinds, PRTG, or similar to proactively monitor infrastructure and resolve incidents.

Backup & Recovery :

Implement and monitor regular data backup routines and ensure system restore processes are in place.

Documentation :

Maintain up-to-date IT documentation including network diagrams, asset inventories, and support logs.

Vendor Coordination :

Liaise with hardware / software vendors and service providers for AMC, troubleshooting, and procurement.

IT Asset Management :

Track, manage, and maintain IT inventory including laptops, desktops, routers, and other IT equipment.

Key Skills Required :

Infrastructure Planning & Deployment

System Administration (DOS / Windows / MAC OS / iOS)

Networking (LAN / WAN, ISP, VPN, Firewalls, Port Configuration)

Virtualization & Cloud Management

AI Systems Integration

Biometric Devices Management

HRIS, CRM and ERP Support

LAN and Intranet Management

Backup & Disaster Recovery

ITIL Framework & Documentation

Cybersecurity & Compliance

Troubleshooting & Incident Management

Who you are : Education :

Bachelor’s or Master’s degree in Computer Science, Information Technology, Electronics, or a related technical discipline.

Keep yourself updated with the latest trends in Hardware and Software Infrastructure.

Design highly available product deployment architecture, networking architecture, storage architecture, and virtualization architecture.

Experience in troubleshooting hardware and software issues.

Strong problem-solving attitude, cross-functional collaboration, proactive communication, crisis management, and stakeholder engagement.