Vice President, Global Delivery Center (GDC) & Shared Services

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

Adobe Customer Solutions (ACS)s mission is to serve customers with the support and expertise they need to deliver outstanding digital experiences.

The ACS organization includes the Customer Engineering organization which ensures 24x7 support and technical health Customer Success which is tasked with accelerating impact on customer business with strategic leadership and Professional Services.

The Professional Services organization offers a portfolio of Strategic Technical Education and Execution consulting services to accelerate customer success and deliver high performing digital experiences. Professional Services are delivered through collaboration with Regional professional services teams and the Global Delivery Center (GDC) in Bangalore.

Opportunity

The VP Global Delivery Centre (GDC) & Shared Services would lead a team of 1200 professionals responsible for large-scale delivery driving strategic transformation and ensuring operational excellence across global consulting engineering and shared services teams. This role is pivotal in scaling delivery capabilities fostering innovation and building high-performing teams to support business growth worldwide.

What youll do

Strategic Leadership & Delivery Excellence

• Lead the Global Delivery Centre and Shared Services teams to deliver complex multi-region projects with high customer satisfaction and operational efficiency.
• Drive strategic account focus proactively reviewing top accounts for business impact pipeline quality and executive relationships.
• Ensure delivery excellence maintaining >

95% green status on key projects and accounts and implementing early warning systems for project risks.

Innovation & Technology Enablement

Operational Scale & Margin Management

People Leadership & Talent Development

Customer Success & Client Management

Shared Services & Process Optimization

Performance Indicators & Results

What you need to succeed

Qualifications & Experience

Strengths Youll Need

Adobe is proud to be an Equal Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law. Learn more.

Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process email or call .

Required Experience :

Exec

Key Skills

Change Management,Financial Services,Growing Experience,Managed Care,Management Experience,Analysis Skills,Senior Leadership,Performance Management,Process Management,Leadership Experience,negotiation,Analytics

Employment Type : Full-Time

Experience : years

Vacancy : 1