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VP / SVP – Finance & Accounting

VP / SVP – Finance & Accounting

Ztek ConsultingBengaluru, Karnataka, India
30+ days ago
Job description

Designation / Title : VP / SVP – Finance & Accounting

Reporting to : Executive Vice President

Location : Bangalore (Hybrid)

Purpose of the Job :

  • To manage operations of multi-client services of end-to-end F&A processes of GL, AP, and AR
  • Demonstrate high level of technical skills of F&A experience with team and clients
  • Proactive communication and build client relationship to meet high standards of timelines and quality services delivered
  • Perform gap analysis to identify areas where our performance does not meet our standard and establishes action plan by month to eliminate gaps.
  • Recommends product / service enhancements to add value to our offerings.
  • Identifies process optimization and cost reduction opportunities in collaboration with the Process Improvement team based on client feedback, other relevant data sources.
  • Create and maintain appropriate organization structure and staffing levels.
  • Responsible for retention of staff, minimize attrition levels, build high motivation team, and groom next level managers to take higher responsibilities

Key Result Areas (Principal Accountabilities)

  • Responsible to ensure KPI metrics are met and exceed from client, process, and team perspective
  • Responsible to keep the attrition at minimum levels and create good back up & cross training plan to ensure seamless deliverables
  • Create and maintain a winning culture in their global division and ensure a positive employee experience. Supports the WCAT and follows through with Company initiatives to drive winning culture.
  • Capacity building, reviews of manpower utilization & ensure that Manpower is fully & effectively utilized on daily basis.
  • Closely monitor the process wise quality issues & take necessary action to improve & stabilize the process.
  • Trouble shooting & proactive client escalation management
  • Ensure customer satisfaction. Owning CSAT.
  • Team Management and Training and development of staff.
  • Provide guidance for an efficient and high-quality functioning team; promote synergy and best practice sharing amongst resources.
  • Drive collaboration with stakeholders in managing high standards of communication and delivering best in class services.
  • Provide guidance in methodologies and processes to enable enhancement of delivery.
  • Productivity & quality improvements on a continuous basis.
  • Driving a culture of Delivery Excellence and moving up the maturity to be best in class.
  • Develop winning culture within the team.
  • Work on new prospects / clients and need basis requirements.
  • Knowledge and Skills

  • Must have prior experience in service industry BPO / KPO
  • Must have managed team size of minimum 500 FTE
  • Must have excellent communication, leadership skills & Domain knowledge.
  • Must have prior experience of managing multiple US clients simultaneously
  • Preferred to have continuous improvement mindset and knowledge in automation tools
  • Ready to work in continuous US hours (as required)
  • Preferred to have client solution and transition experience
  • Smart and dynamic
  • 15 years’ management experience, ability to manage priorities and functions, strong human relations and communication skills, and industry expertise and relationships.
  • Educational Qualifications :

  • CA / CPA / CIMA / CWA, MBA Finance.
  • Work Experience :

  • 10-15 years Post graduation or 8-10 years post professional qualification.
  • Extent of Public Contact :

  • Frequently serves as a representative of Client to various organizations within the community, displaying courtesy, tact, consideration, and discretion in all interactions.
  • Continually serves as a representative of Client to the contract corporate groups, displaying courtesy, tact, consideration, and discretion in all interactions.
  • Frequently negotiates contracts, answers questions from accounting & other staff, and interacts with division corporate staff.
  • Position requires direct one-on-one as well as group basis interaction with LOB management team.
  • Working Conditions and Environmental Attributes :

    Working Days : Monday - Friday

    Working Hours – 9 hours (UK shift), mix of WFO and WFH. The working hours may get extended due to nature of the business.

    Thanks and Regards,

    Sajith Nair

    Ztek Consulting Inc.

    E-mail :

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    Finance Accounting • Bengaluru, Karnataka, India

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