Urban Employment Program Lead

About the Program

The Urban Employment Program (UEP) enables young adults with disabilities to access industry-aligned training (Retail, Hospitality, Office Assistance) and secure employment through both in-centre and partner-led models across Delhi, Bengaluru, Hyderabad, Chennai, and Pune.

We (the company) have trained 500+ candidates and placed ~130 candidates with partners such as Amazon, Taj Hotels, Akshaya Patra, Iron Mountain , and others.

Our approach extends beyond placement—we ensure long-term workplace inclusion through structured post-placement support, mentoring, and regular employer check-ins to solve issues early and improve retention.

About the Role

The Program Manager will lead end-to-end program delivery , including redesigning a holistic and practical curriculum, strengthening job-readiness training, and guiding trainers / special educators to deliver inclusive, high-quality sessions.

This is a hands-on, implementation-focused, and people-oriented role, requiring creativity, experimentation, and the ability to convert theory into applied, real-world learning (e.G., exposure visits, workplace simulations, role plays).

The role also demands strong team leadership, multi-site coordination, adherence to compliance norms (RPwD Act), and continuous improvement in training quality to ensure that every learner becomes job-ready and remains employed.

Key Responsibilities

Program & Team Coordination

• Build, manage, and mentor a team of trainers / special educators;

set KRAs, run 1 : 1s, and conduct performance reviews.

ensure smooth centre operations.

Curriculum & Job Readiness

Program Operations & Outcomes

track performance through MIS and dashboards.

Partnerships & Stakeholder Management

Quality, Compliance & Continuous Improvement

Personal Traits (You)

comfortable navigating ambiguity.

Skills (You Can Demonstrate)

Tools

Experience Profile

Key Performance Indicators

data accuracy ≥ 95%