Deputy Manager / Manager – Pharmacy Operations (Hospital Floor Role) - Medanta Gurugram
MedantaGurugram, Haryana, India1 day ago
Job descriptionDrive discharge pharmacy conversions by ensuring complete fulfilment of patient medication requirements. Monitor floor-wise performance metrics, analyze conversion data, and implement action plans to achieve revenue and service targets. Identify opportunities to enhance patient engagement and cross-selling of prescribed or supportive therapies. Lead and supervise a team of pharmacists and pharmacy assistants deployed across hospital floors. Coach, motivate, and evaluate team members to ensure consistent service quality and adherence to SOPs. Conduct regular performance reviews and initiate corrective or developmental interventions where needed. Foster a patient-centric culture, ensuring courteous, informative, and prompt service delivery. Guide the team in patient communication, counselling, and handling of queries related to medications and billing. Address escalations effectively, ensuring patient satisfaction and positive feedback. Monitor availability of discharge-related medicines across hospital floors to ensure uninterrupted service. Coordinate with central pharmacy and procurement teams for timely replenishment and stock optimization. Ensure adherence to proper documentation, billing accuracy, and hospital quality standards. Identify training needs and organize skill enhancement programs focused on service delivery, communication, and product knowledge. Promote continuous improvement by sharing best practices and fostering a learning-oriented environment. Ensure compliance with hospital policies, statutory requirements, and audit readiness. Maintain high standards of documentation, safety, and hygiene across all pharmacy touchpoints. Drive process standardization and contribute to the development and review of SOPs. Education : Bachelor’s or Diploma in Pharmacy (B.Pharm / D.Pharm) will add an advantage Experience : 10–15 years of experience in hospital pharmacy operations, with at least 3–5 years in a managerial role. Strong understanding of hospital discharge workflows, pharmacy operations, and patient engagement. Proven track record in leading teams, driving performance, and improving discharge-to-pharmacy conversion rates. Excellent communication, leadership, and problem-solving skills. Service-oriented mindset with a commitment to operational excellence and patient satisfaction. Flexible to work in hospital-based rotational shifts, if required.
Position : Deputy Manager / Manager – Pharmacy Operations (Hospital Floor Role)
Location : Medanta, Gurugram (Sector – 38)
Working Days : 6 Days (Work from Office)
Overview :
To lead and guide a team of pharmacists and pharmacy assistants in managing pharmacy operations across hospital floors, ensuring efficient discharge services, accurate medication fulfilment, and a seamless patient experience. The role focuses on driving operational excellence, strengthening patient engagement, optimizing discharge conversions, and enhancing overall pharmacy revenue performance.
Key Responsibilities :
Operational Excellence :
- Oversee daily pharmacy operations on hospital floors to ensure accuracy, efficiency, and compliance with hospital protocols.
- Ensure timely dispensing of discharge medications as per prescriptions, minimizing delays and errors.
- Streamline coordination with clinical and administrative teams to facilitate smooth discharge workflows.
Sales & Conversion :
Team Leadership :
Customer / Patient Experience :
Inventory & Process Management :
Training & Development :
Compliance & Quality Assurance :
Qualifications & Experience :
Create a job alert for this search
Deputy Manager • Gurugram, Haryana, India
Related jobs
- Promoted
Finance Manager - Medanta Gurugram (Lab & Pharmacy Vertical)
MedantaGurgaon, Haryana, India About the Role : The Manager – Finance will oversee and guide the finance & accounts function across all laboratory and pharmacy locations / units.
The role will provide leadership to unit-level accou...Show moreLast updated: 1 day ago
- Promoted
- New!
Expansion Manager - Pharmacy New Store Opening
ConfidentialGurugram, Gurgaon / Gurugram, India Over past 15+ years, Medanta has created an unrivalled impact in delivering world class multispeciality care to patients in India.
We have hospitals in Gurgaon (Delhi NCR), Lucknow, Patna, Indore & ...Show moreLast updated: 22 hours ago
- Promoted
Area Business Manager
JOGO IndiaNew Delhi, Delhi, India Then Read the Job Description and if excites you hit the apply button and our team will connect with you.Promote and sell JOGO’s EMG Biofeedback Device and services to achieve sales targets.Develop...Show moreLast updated: 8 days ago
- Promoted
Deputy General Manager - Procurement
Sentiss Pharma Pvt. Ltd.Gurugram, Haryana, India Sentiss Pharma is committed to providing best quality pharmaceutical products primarily in the Ophthalmic, ENT and Inhalation segments.
Sentiss’ presence in India, Russia, CIS, UA, Europe, USA is a ...Show moreLast updated: 1 day ago
- Promoted
Manager / Sr. Manager_ Mother Hub Operations( Diversity Only)
HuntingCube Recruitment SolutionsGurugram, Haryana, India Manager – Mother Hub Operations (Diversity Hiring Only).Please find the details below : .Manager – Mother Hub Operations (.
Leading E-commerce / Logistics Company.Monitor key operational metrics and f...Show moreLast updated: 1 day ago
- Promoted
Medanta - Deputy Manager / Manager - Pharmacy Operations
MedantaGurugram, India Deputy Manager / Manager Pharmacy Operations (Hospital Floor Role).Location : Medanta, Gurugram (Sector 38).Working Days : 6 Days (Work from lead and guide a team of pharmacists and pharmacy assis...Show moreLast updated: 25 days ago
- Promoted
Manager / Senior Manager - OPD Pharmacy (Medanta -Noida)
ConfidentialNoida, India Manager / Senior Manager -OPD Pharmacy.To oversee and manage the day-to-day operations and sales of the OPD pharmacy, ensuring accurate dispensing of medications, adherence to quality standards, op...Show moreLast updated: 11 days ago
- Promoted
Assistant Area Manager (Healthcare)
HexaHealthGurugram, Haryana, India Job Title : Area Sales Executive.Location : Sector - 14, Gurugram.Working Days : 6 Days (Field Work).Executive - Patient Care Specialist (Referral Sales).
HexaHealth’s services, and driving patient ref...Show moreLast updated: 1 day ago
- Promoted
Manager / Senior Manager - Opd Pharmacy (Medanta -Noida)
MedantaNoida, Republic Of India, IN Manager / Senior Manager -OPD Pharmacy.To oversee and manage the day-to-day operations and sales of the OPD pharmacy, ensuring accurate dispensing of medications, adherence to quality standards, op...Show moreLast updated: 19 days ago
- Promoted
Medanta - Manager / Senior Manager - OPD Pharmacy
MedantaNoida, India Manager / Senior Manager - OPD Pharmacy Location : Noida, Sector -50 Working Days : 6 Days (Work from Office) &l...Show moreLast updated: 26 days ago
- Promoted
Finance Manager - Medanta Gurugram (Lab & Pharmacy Vertical)
ConfidentialGurugram, Gurgaon / Gurugram, India The Manager – Finance will oversee and guide the finance & accounts function across all laboratory and pharmacy locations / units.
The role will provide leadership to unit-level accountants, ensure ad...Show moreLast updated: 22 days ago
- Promoted
Manager / Senior Manager - OPD Pharmacy (Medanta -Noida)
MedantaNoida, Uttar Pradesh, India Manager / Senior Manager -OPD Pharmacy.To oversee and manage the day-to-day operations and sales of the OPD pharmacy, ensuring accurate dispensing of medications, adherence to quality standards, op...Show moreLast updated: 18 days ago
- Promoted
Deputy Manager / Manager - Pharmacy Operations (Hospital Floor Role) - Medanta Gurugram
MedantaGurgaon, Haryana, India Position : Deputy Manager / Manager – Pharmacy Operations (Hospital Floor Role) Location : Medanta, Gurugram (Sector – 38) Working Days : 6 Days (Work from Office) Overview : To lead and guide...Show moreLast updated: 1 day ago
- Promoted
Medanta Hospital - Manager / Senior Manager - DBA
Medanta HospitalGurugram Over the past 15 years, Medanta has created an unrivalled impact in delivering world class multi-specialty care for patients in India.
We have hospitals in Gurgaon, Lucknow, Patna, Indore and Ranchi...Show moreLast updated: 30+ days ago
- Promoted
Expansion Manager - Pharmacy New Store Opening
MedantaGurgaon, Haryana, India About Medanta : Over past 15+ years, Medanta has created an unrivalled impact in delivering world class multispeciality care to patients in India.
We have hospitals in Gurgaon (Delhi NCR), Lucknow, ...Show moreLast updated: 1 day ago
- Promoted
Tatvacare - Manager - Pharmacy Operations
TatvacareNoida, India PillUp - Operations Manager PillUp is one of the most customer-centric health tech companies, empowering people to live healthier lives.
PillUp pre-sorts your medicine...Show moreLast updated: 12 days ago
- Promoted
Manager / Senior Manager - OPD Pharmacy (Noida)
ConfidentialNoida, India Manager / Senior Manager -OPD Pharmacy.To oversee and manage the day-to-day operations and sales of the OPD pharmacy, ensuring accurate dispensing of medications, adherence to quality standards, op...Show moreLast updated: 22 days ago
- Promoted
Manager / Sr. Manager
MedantaGurugram, Haryana, India Over the past 15 years, Medanta has created an unrivalled impact in delivering world class multi-specialty care for patients in India.
We have hospitals in Gurgaon, Lucknow, Patna, Indore, Ranchi & ...Show moreLast updated: 1 day ago