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Customer Representative

Customer Representative

ConfidentialNagar, Sahibzada Ajit Singh Nagar, India
9 days ago
Job description

About The Future University

The Future University is India&aposs fastest growing live learning community. We offer

LIVE cohort-based courses with India&aposs top instructors.

Here Is Why, What We Are Doing Is Important

  • We believe community is the cornerstone of learning. Going through a

course alongside a group of peers is the best way to achieve transformation.

  • The best way to learn is by doing. That's why our cohort-based courses
  • focus on active learning through hands-on assignments and projects.

  • Everyone should have access to the best instructors. Removing the
  • limitations of geography means that anyone in the world can access industry

    experts.

  • Traditional education does not focus on skills relevant in the 21st century.
  • Topics ranging from money management, tax filing, managing your social

    media profile are not taught but are becoming essential for everyone. At TFU,

    we try to bridge this gap.

    We&aposre the leading player in a massive and growing market, but are still early enough

    for you to make a big impact.

    About The Job

    As a customer representative at The Future University, you will play a vital role in

    ensuring our students have a seamless and positive experience with our institution.

    Your effective communication skills will be key in addressing their inquiries and

    concerns in a timely and professional manner.

    Key Responsibilities

  • Respond to customers inquiries via phone, email, and chat, providing accurate
  • and helpful information.

  • Resolve technical issues related to our online platform and assist with account
  • access.

  • Proactively reach out to customers to gather feedback and address any issues
  • they may be facing.

  • Collaborate with other departments to escalate and solve complex issues.
  • Assist with registration and enrolment processes, guiding customers through the
  • necessary steps.

  • Maintain detailed records of customers interactions and feedback for continuous
  • improvement.

    If you are a proactive and empathetic individual with excellent communication skills,

    join our team at The Future University and help shape the future of higher education!

    Skills : customer oriented,empathy,communication,customer representative

    Show more

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    Customer Representative • Nagar, Sahibzada Ajit Singh Nagar, India

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