People Ops Specialist

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Core Responsibilities :

• Process employee lifecycle transactions in the HRIS (UKG), including hires, terminations, promotions, and other job changes.
• Maintain accurate and up-to-date employee records, ensuring data integrity and compliance.
• Respond to and resolve employee inquiries submitted through the case management system (Freshservice) in a timely and professional manner.
• Support HR compliance and governance by assisting in regular internal and external HR audits, ensuring data and documentation accuracy.
• Partner with HR, benefits, and payroll teams to ensure accurate and timely data transfer for payroll processing.
• Collaborate with the payroll team to address compensation-related changes and ensure compliance with local laws.
• Maintain employee knowledge content for our India region.
• Work with the Immigration team to assist with immigration processes.

Benefits and Leave Administration :

General Responsibilities :

Qualifications :

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here : https : / / www.five9.com / pt-pt / legal.

Note : Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Skills Required

HRIS UKG, Indian labor laws, Shops and Establishments Acts, Freshservice, DPDP Act