Assistant Manager Food & Beverage SalesAccorHotel • Kolkata, West Bengal, India
Assistant Manager Food & Beverage Sales
AccorHotel • Kolkata, West Bengal, India
30+ days ago
Job descriptionAct as a main resource for F&B reservation agents needing assistance technically or with regards to achieving customer satisfaction Responds to all guest reservation request and executes prompt courteous and accurate guest service at all times Fully knowledgeable about F&B Outlets rates promotions programs hotel facilities and services Understand and enforce hotel and company credit policies and ensure proper billing instructions routing instructions and payment methods are applied to the reservations Monitor all Tentative / Provisional / Waitlisted bookings entered on the system and follow up done for deposits / guarantee Handling site visit from the guest To submit to Food and Beverage office the following : monthly outlet report monthly objective review trainers report and promotions analysis. To maintain outlet communication board. Ensure that all employees establish a rapport with guests. Handle all guest requests and enquiries on food beverage and service. To have a complete understanding of financial aspects of the outlet To ensure that the monthly forecasted Food & Beverage revenue figures are achieved. To handle voiding correcting changing of restaurant checks in accordance with the prescribed procedures and account for all checks used during each shift. Responsible for overall supervision planning controlling and coordination of all activities of the assigned outlet. Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Kolkata Hotel & Residences to ensure maximum cooperation productivity and guest service. Monitor and supervise service flow in the assigned outlet. Any matter which may effect the interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management To implement a consistent guest recognition program and maintain a relevant guest database You need to ensure all the functions of a personalized and warm telephone reception.
Additional Information :
Employee benefit card offering discounted rates at Accor hotels worldwide.
Develop your talent through Accors learning programs.
Opportunity to grow within your property and across the world!
Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental Social and Governance (ESG) activities.
Remote Work : No
Employment Type : Full-time
Key Skills
Abinitio,Bidding,EMC,IT System Administration,Assembling,Fire Alarm
Experience : years
Vacancy : 1
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Assistant Manager Sales • Kolkata, West Bengal, India
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