Salesforce Administrator

Essential Duties and Functions :

• Reviews and understands general organization needs and context for development projects
• Facilitates requirements for gathering, prioritizing, and mapping Salesforce.com features to business processes and client requests
• Implements enhancements and rolls out new features to Salesforce.com
• Help set the direction and execution of future improvement priorities while working with various teams to improve how CRM information is used
• Designs and executes solutions for challenges such as data mapping, object modeling, page layout design, and workflow rules
• Creates training and user documentation, and maintains ongoing documentation processes as business needs evolve or features are added
• Handles management between development sandboxes and production Salesforce.com environment
• Works directly with stakeholders and internal and external developers to plan and implement solutions
• Manages a process to deploy updates, enhancements, and new system functionality including the creation of custom objects, custom formulas, scalable triggers, and workflows
• Serves as a subject matter expert (SME) for Salesforce.com
• Shares best practices with team members to enhance the quality and efficiency of customer support and contributes to the knowledge base
• Develops reports, dashboards, and processes to continuously monitor data quality and integrity. Assists with train-the-trainer program, training people in the use of Salesforce.com.
• Handles customization of fields, page layouts, record types, reports, and dashboards. Develops and designs custom objects and code as needed. Customizes, configures, and manages flows
• The primary job functions and responsibilities include, but are not limited to, those :
• Bachelors Degree or equivalent related experience in business or technology
• 5+ or more years as a Salesforce.com administrator
• Two or more years working with business teams on data migration and cleanup
• One or more years of project management
• Strong understanding of Salesforce.com best practices and functionality
• Proven experience developing Salesforce.com enhancements to support core business processes
• Experience with Appexchange and Salesforce-to-Salesforce transfers
• Python and HTML experience strongly desired
• Excellent technical, business, and people skills
• Provide high quality support via both telephone and email
• Well organized and flexible to meet continuously changing priorities and challenges
• Salesforce.com Administrator and Advanced Administration Certification preferred. Salesforce.com Developer Certification a plus
• Designs, develops and implements custom objects in SFDC. Implements triggers, workflows, and validation rules in SFDC
• Excellent project management skills with a sense of urgency
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upward with a positive attitude
• Creative and analytical thinker with strong problem-solving skills
• Excellent interpersonal and communication skills
• Experience working with sandbox and production environments to manage / test functional or process changes
• Demonstrated ability to provide instruction to audiences of varying technical backgrounds
• Passionate about solving challenges by leveraging database and technology solutions

(ref : hirist.tech)