TPM Case Manager

Some Careers Shine Brighter Than Others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Third-Party Case Manager

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

• Be the single point of contact for the relevant TPEMs, building a strong collaborative relationship and build an understanding of the engagement, the service and the risks associated with engagement categories
• Proactively manage the end-to-end engagement with the TPEM, ensuring that actions are completed in a timely manner
• Perform validation of engagements to ensure that it has been correctly classified and following the correct TPM process, remediation of data issues. Support the TPEMs to collaboratively complete IRQ (Inherent Risk Questionnaire)
• Perform independent Quality Check of the IRQ if completed separately by TPEM, ensuring that it has been completed to required standards
• Coordinating engagement exit activities between TPEM, internal and external parties to ensure that engagements are exited compliantly to TPR policy
• Ensure that TPEMs and Business operate in line with the required frameworks, the prevailing regulatory and industry standards and HSBC's Policies & FIMs
• Provide guidance to the TPEMs to ensure adherence to policies and processes. Escalate any issues in a timely manner to HUB Team Lead or Subject Matter expert
• Proactively seek advice, where needed, from the TPM SME's (Third Party Management Subject Matter Experts) or your team lead, works collaboratively and communicates persuasively, emphasizing teamwork, diversity, and knowledge-sharing

To be successful in this role, you should meet the following requirements :

You'll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.'

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Skills Required

Audit, Regulatory Compliance, Quality Assurance, Risk Management